This form, which can be downloaded and filled-in by hand, can be used by all employees to report Accidents, Ill-health or near-misses in the workplace. It has been designed as part of our Accident Reporting training programme. It’s clear, easy to use and includes notes to help employees to complete their report.
In a format which can be completed on a computer, this Employee Accident Report form can be can be used by employees to report Accidents, Ill-health or near-misses in the workplace. It can be adapted to suit an organisation or used exactly as it is. It has been designed as part of our Accident Reporting training programme. It’s clear, easy to use and includes notes to help employees to complete their report. It’s a WORD document in docx format and can be saved and forwarded onto your relevant person or department.
Be aware of odd behaviour, such as transactions or activities which seem unusual for your business, or for the specific customer involved.
This resource is a list of potential suspicious activity you should be on the look out for.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. This resource provides some information about the Counter Terrorism Act.
It’s the nominated officer’s job to make an EXTERNAL Suspicious Activity Report if, after assessing an INTERNAL Suspicious Activity Report, they decide it’s necessary. Here’s a little more information about EXTERNAL Suspicious Activity Reports.
Be aware of your customers.
Our resource lists things that should raise your suspicions.
Customers not resident in the UK may have documents in a foreign language - you must satisfy yourself that they really do prove the customer’s identity.
Think about where your customer’s transactions are taking place.
This resource provides information about the different Money Laundering Offences and the penalties for committing them.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. The Money Laundering Regulations are the most important set of regulations relating to money laundering.
A Politically Exposed Person is someone who is, or has, at any time in the preceding year, been entrusted with a prominent public function by a state; a community institution; or an international body.
In a situation where there’s advance knowledge of a suspicious transaction the nominated officer must ask for permission to go ahead with the transaction.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. This resource provides some information about the Terrorism Act.
Anyone who has even the slightest chance of being exposed to asbestos fibres at work must have training; they must know where asbestos and asbestos materials are likely to be found in buildings and know how to avoid the risk of exposure.
Bomb Threats and Suspicious Packages
This form accompanies our Bomb Threats and Suspicious Packages programme. If you were to receive a bomb threat phone call, it provides a useful prompt for information which would help the Police.
This form accompanies our Bomb Threats and Suspicious Packages programme. It’s a useful reminder of the questions you need to ask if you receive a bomb threat phone call.
Bullying and Harassment
This document as useful alongside our “Bullying and Harassment Risk Assessment” PDF. It includes the six common factors to consider when conducting a Risk Assessment, and it offers resolutions to common problems.
This document covers the eight major factors to review when conducting a Bullying and Harassment Risk Assessment in the workplace.
This document covers the three-stage Disciplinary Procedure, including the potential outcomes from the process. One page, lots of detail, and very easy to follow.
This document is perfect as a quick point of reference. It provides a simple overview of the six stages involved in undertaking a Grievance Process.
This one-page document provides a concise yet thorough explanation on how to conduct a three-stage Grievance Procedure, and what to expect from the process.
This document provides two easy-to-follow flow charts for handling both a Disciplinary Procedure and a Grievance Procedure.
This simple checklist is the perfect prompt to assess the level of respectful behaviour in your workplace. It will quickly highlight what’s working well and what needs improving.
This document highlights the different stages of the behavioural spectrum; from a positive culture and strong management, through to bullying and harassment. It includes examples for every type of behaviour, so you can see which part of the spectrum your employees are on.
The Consumer Rights Act includes a BLACKLIST and a GREY LIST of contract terms. The BLACKLIST contains terms which are LIKELY to be judged unfair. The GREY LIST contains terms which MAY BE judged unfair, depending on circumstances. This resource gives examples of the types of things which may find themselves on one of these lists.
What should you do if a customer returns one of your products? Here we take you through a step-by-step process to determine what you MUST LEGALLY do, REFUND, REPLACE, REPAIR, REDUCE or DO NOTHING. It all depends on when they bought the product, whether they’ve used it, whether you have a returns policy and what’s wrong with it.
This resource links with our Consumer Rights for Retailers training course with covers the Consumer Rights Act. Here we briefly list other regulations which affect the supply of goods and services.
Display Screen Equipment
This particular video shows some great exercises that can be carried out at your desk to help with tension across the top of your body. They work by stretching your arms and holding them for a short time in a position that will go some way towards ‘undoing’ the stress your body builds up from holding its normal position for long periods.
DSE eye exercises Video
Long spells of work in front of a computer screen can often lead to tired eyes and headaches; and eyestrain is often caused, or worsened, by continued concentration on the computer screen. Here we have a short video which includes a simple exercise to re-focus the eyes - regularly repeating this exercise will help to avoid the eyes being ‘fixed’ in one position and help reduce the chances of eyestrain. The video also includes an exercise to remind you to blink regularly to keep your eyes moist, as staring at a fixed point like a computer screen reduces blink rate, so your eyes become dry and start to feel gritty.
Take a look at these simple exercises from the iHASCO Display Screen Equipment training programme which will help to prevent and alleviate problems.
Fingers stretch Video
If you spend a good deal of your time typing on a keyboard or holding a pen or pencil it is very useful to take time to ‘de-stress’ your muscles by stretching them in the opposite direction.
Shoulder stress relief Video
Your shoulders can become very tense as you work. This very simple exercise, rather like shrugging your shoulders, is a gentle but effective exercise to help relieve tension across your shoulders. This short video shows the simple shoulder stress reliever and is taken from the iHASCO Display Screen Equipment training programme.
Stress relief for arms Video
During the course of a day the stress in your arms can really build up. Taken from iHASCO’s Display Screen Equipment training programme these 3 excellent exercises can be repeated at any time to stretch the muscles and release tension in your arms. The exercises are simple and can be done at your desk.
Wrist de-stress Video
The following 3 exercises will help you to strengthen your wrists, ‘de-stress’ them and keep them flexible.
Drug and Alcohol Awareness
Drinking can become a serious problem. It’s important to recognise that you MAY have a problem and do something about it BEFORE it’s too late! We have created a list of suggestions. You may find some of them useful. Everyone is different. Things that work for one person may not work for another. Decide which may help you, put them in priority order and create your own personalised list.
There is no such thing as a STANDARD Substance Misuse Policy, because all organisations are DIFFERENT and need to have a policy to suit their own requirements. However, there ARE certain areas that must be covered in order for a Policy to be effective. Included here are important elements that should be considered in a Substance Misuse Policy.
Most countries have laws that are there to protect the environment. In the UK there is a varied range of different environment-related legislation. Here we list some of the most common. It is by no means an exhaustive list and you should take some time to find out which of these apply to you and if there are any others you should be aware of.
There are many things that employees can do to help the environment. Here we list some suggestions.
There are many things employers can do to help the environment. Here we list some suggestions.
Natural energy sources that do NOT RUN OUT are RENEWABLE energy. Here we list some of the most common forms of renewable energy.
Equality and Diversity in the Workplace
Extra information to accompany Equality and Diversity in the Workplace. This information looks at AGE DISCRIMINATION.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at DISABILTY DISCRIMINATION.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at GENDER.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at GENDER REASSIGNMENT.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at MARRIAGE and CIVIL PARTNERSHIPS.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at PREGNANCY and MATERNITY.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at RACIAL DISCRIMINATION.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at RELIGION and BELIEF.
Extra information to accompany Equality and Diversity in the Workplace. This information looks at SEXUAL ORIENTATION.
AFFF (Aqueous Film Forming Foam) fire extinguishers are ideal for any office environment. The dual Class A and Class B rating of foam extinguishers allows them to be used against both solid and liquid burning fires. These extinguishers also have a conductivity rating of 35kV which means that, although they are not designed for use on electrical fires, they can be safely used on typical electrical office equipment.
The reason that an “aqueous” medium can be used on electrical equipment is that the method of delivery is by a spray nozzle which breaks up the flow of extinguish-ant. This prevents a continuous electrical path between the user and the electrical apparatus.
This free printable PDF gives clear guidance on the process which should be followed when calling the fire service. Your company Fire Action Plan will also contain invaluable guidance about what to do in the event of a fire. It is important to ensure you read it - don’t wait for a fire!
The extinguishers chart provides a simple look-up table reminding you which fire extinguisher is suitable for which class of fire.
The types of fire extinguishers are water extinguishers, dry powder extinguishers, carbon dioxide extinguishers, foam spray (AFFF) extinguishers and wet chemical extinguishers.
There are no extinguishers in general use to put out a class D (metals) fire - if this type of fire is detected NEVER try to put it out yourself, LEAVE it to the Fire Service.
This free printable PDF explains the different fire classifications including classes A, B, C, D, F and Electrical. It also provides examples for clarification. It is extremely important to be able to correctly identify the class of fire before you use an extinguisher to put it out – using the wrong type of extinguisher could easily make matters worse.
How people react to fire Video
Shocking video footage which shows how people react to fire when a shop is set alight by a youth who needs a distraction to steal some sweets. The video clearly shows that people do not react to the danger of fire in the way you might expect, highlighting the importance of fire wardens - someone to TAKE CHARGE of the situation - and how essential fire health and safety training and fire extinguisher training really is.
This resource lists the differences between the English/Welsh fire legislation and the Scottish fire legislation, indicating where references to the Regulatory Reform (Fire Safety) Order 2005 used in England and Wales should be substituted by equivalent Fire (Scotland) Act 2005 and Fire Safety (Scotland) Regulations 2006.
The Regulatory Reform (Fire Safety) Order 2005 came into force on the 1st of October 2006 and repeals and revokes all previous fire legislation in England and Wales.
There are a few exceptions, but in general the fire legislation applies to all non-domestic premises in England and Wales.
The law applies to you if you are the owner of a business, an employer, or are responsible for business premises.
Fire safety duties include promoting the safety of employees and visitors, completing fire risk assessment and fire safety arrangements, fire detection, fire emergency routes and exits, fire safety training and the general duties of employees at work regarding fire safety (which includes recognising and guarding against fire safety hazards).
In our Fire Awareness programme we have two hazard rooms. In each room there are 10 hazards to find. Sometimes we get a frustrated customer who can’t find them all - here, we show each of the hazards.
Food Allergens pdf
This is a printable list of the 14 major allergens, including a little bit of information about each of them.
Food Safety and Hygiene
A simple cleaning checklist for all kitchens to use!
This is an example CLEANING ROTA.
There should be a cleaning routine or rota. This ensures cleaning is done regularly and systematically, so nothing gets missed. A good cleaning rota should be written down and say what must be cleaned, when, how and by whom and every time the cleaning is done the time and date written down with the signature of the person who did it.
This is an example FOOD PRODUCT DELIVERY FORM.
It’s really important to make sure that any foods and ingredients that are delivered to you arrive in good condition. It’s no good making sure you’re careful in your preparation, cooking and serving if you’re already using foods that have arrived contaminated or damaged in some way!
This is an example FREEZER TEMPERATURE RECORD FORM..
It’s important that temperatures inside fridges and freezers are correct. They should be checked regularly and the temperatures recorded.
This is an example FRIDGE TEMPERATURE RECORD FORM..
It’s important that temperatures inside fridges and freezers are correct. They should be checked regularly and the temperatures recorded.
This is an example HOT-HOLD FOOD DISPLAY RECORD FORM.
It’s a legal requirement throughout the UK that food which is on display for sale and has been cooked or reheated must be kept at a temperature of 63°C or above. Foods can be kept at 63°C for up to 2 hours. If any food is left after this time it must be thrown away, reheated to 63°C or above or cooled as quickly as possible to 8°C or below.
This is the first page listing the TOPICS covered by Food Safety and Hygiene Level 1/ Level 2 training. It can be used to show when training was done and signed by a manager if required.
This is the second page listing the TOPICS covered by Food Safety and Hygiene Level 2 training. It can be used to show when training was done and signed by a manager if required.
Food preservation has always been important to survival; from earliest times the sun and wind were used to dry foods and in very cold climates food could be frozen on the ice. Storing food in clay jars protected it from pests and slowed spoiling by keeping it away from air and moisture.
Many different methods of preserving foods have been used since then. Salt was the first chemical preservative and was used a lot in the Middle Ages - salt preserves food by drawing out the moisture.
This resource tells you a little about the main methods of preserving foods today.
General Workshop Safety
When you start work in the workshop there are four basic things you must make sure you do. This downloadable resource can be printed out and used as a reminder!
When working in workshop there are certain things you must NEVER DO. This downloadable resource can be printed out and used as a reminder!
When you finish in the workshop there are three basic things you must remember to do. This downloadable resource can be printed out and used as a reminder!
While working in your workshop there are eight basic things you must make sure you do. This downloadable resource can be printed out and used as a reminder!
Cold water storage tanks should comply with the Water Supply (Water Fittings) Regulations 1999. Here is some important information about what you need to do to comply with these regulations - including regularly monitoring a cold water tank and maintaining the correct temperature.
Appliances which provide a continual supply of hot water are called water heaters, hot water heaters, hot water tanks, hot water cylinders, boilers or calorifiers. Here is some information about checking, and monitoring these hot water systems for cleanliness and keeping temperatures within the correct range.
Lifting from the floor Video
This is one of the videos from the iHASCO Manual Handling Training programme, this is here as a free resource so that after taking the training you can review the lift from time to time at no cost.
Powerzone Chart pdf
The Powerzone chart contains guidelines for lifting and lowering safely. Working within the guidelines reduces the risk, but does not guarantee your complete safety.
You use the chart to make an assessment of your task. You have to work out which areas of the chart your hands pass through to complete your manual handling task - the lifting, moving and lowering. Looking at the ‘safe’ weight shown on the chart for each of the areas your hands pass through you must ensure your package weighs the same as or less than the lightest ‘safe’ weight.
If the weight you are to carry exceeds the safe weight, then you will require a manual handling risk assessment of the task to be done.
Mental Health & Wellbeing
Use our Anxiety Ladder to help ease any anxieties you may have. Start small, and work your way up the ladder by working on improving one situation at a time!
New and Expectant Mothers in the Workplace
This quick reference guide provides a quick recap of the basic rights of new and expectant mothers, including: paid time off, maternity and paternity leave, maternity pay and adoption leave. It also includes rights when deciding NOT to return to work, postnatal illness and RETURNING TO WORK.
Noise Awareness in the Workplace
Use this table to give you an idea of the maximum time that can be spent within different noise levels over a day and stay within noise exposure limits.
Noise tester pdf
Use this to check that the noise level in your organisation is being dealt with adequately.
Do you know how to safeguard children from the dangers of Social Media? Our guide looks at platforms such as Facebook, Instagram, Twitter & Snapchat!
Safer Recruitment in Education
Steps to Safer Recruitment. This shows the 14 steps to safer recruitment, right from the planning stage, through to the induction and probationary period. It includes: writing a job description, advertising the vacancy, checking the applications, interviewing the applicants, verifying documents, making the job offer and finally welcoming your new member of staff.
Schools: Children's Health
A step-by-step guide to administering an adrenaline auto-injector for a child having a severe allergic reaction (anaphylaxis/anaphylactic shock).
A little reminder of the most common symptoms of a mild or moderate allergic reaction, so you know what to look out for in a child with allergies.
A step-by-step guide to performing CPR with (rescue breaths).
This is a basic step by step guide to what to do (and what NOT to do) if someone has one of the common types of epileptic seizure, such as a focal seizure, an absence seizure, a tonic seizure or a tonic clonic seizure. It includes what you should do DURING the seizure and AFTER the seizure and explains what you SHOULDN’T DO.
A simple step-by-step guide to administering an insulin injection, to support our Schools: Children with Diabetes course.
A quick list with accompanying illustrations to remind staff and pupils of the most common environmental allergens.
This document is perfect to pin up on a notice board at school for teachers and pupils alike.
An easy to follow step-by-step for putting a child in the Recovery Position (for when they are unconscious but still breathing).
This is a quick reminder of what you should do in an emergency if a child is having a seizure.
There are over 4 MILLION people with diabetes in the UK; that’s around 1 in every 16 people.
Many children are not diagnosed with diabetes until they become seriously ill with it, because people simply don’t know what to look out for. This resource is a great visual reminder of the four main symptoms - the four T’s.
Vibration in the Workplace
A great resource to help you calculate your exposure to vibration.
Simply fill in the vibration level and the time spent on up to 6 different tools or operations (in the white areas).
The calculator will show you information about how long you can spend before reaching Exposure Action Value (EAV) and Exposure Limit Value (ELV).
It will also calculate your daily exposure and total exposure points for all tools or operations you’ve input.
This is a simple LOOK-UP table.
Find the vibration level of the tool or process on the left-hand column and read along to see how long you can use the piece of equipment or continue the process before you reach Exposure Action Value and Exposure Limit Value.
The table also shows you the number of Exposure Points per hour for each vibration level.
The Exposure ACTION Value expressed as Exposure Points is 100 points. This is the point at which something must be done.
The Exposure LIMIT Value expressed as Exposure Points is 400 points. This is the absolute maximum.