Be aware of odd behaviour, such as transactions or activities which seem unusual for your business, or for the specific customer involved.
This resource is a list of potential suspicious activity you should be on the look out for.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. This resource provides some information about the Counter Terrorism Act.
It’s the nominated officer’s job to make an EXTERNAL Suspicious Activity Report if, after assessing an INTERNAL Suspicious Activity Report, they decide it’s necessary. Here’s a little more information about EXTERNAL Suspicious Activity Reports.
Be aware of your customers.
Our resource lists things that should raise your suspicions.
Customers not resident in the UK may have documents in a foreign language - you must satisfy yourself that they really do prove the customer’s identity.
Think about where your customer’s transactions are taking place.
This resource provides information about the different Money Laundering Offences and the penalties for committing them.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. The Money Laundering Regulations are the most important set of regulations relating to money laundering.
A Politically Exposed Person is someone who is, or has, at any time in the preceding year, been entrusted with a prominent public function by a state; a community institution; or an international body.
In a situation where there’s advance knowledge of a suspicious transaction the nominated officer must ask for permission to go ahead with the transaction.
There are different UK laws designed to DETER financial crime, DETECT abuse of the financial system and DISRUPT criminal activity. This resource provides some information about the Terrorism Act.
Bullying and Harassment
This document as useful alongside our “Bullying and Harassment Risk Assessment” PDF. It includes the six common factors to consider when conducting a Risk Assessment, and it offers resolutions to common problems.
This document covers the eight major factors to review when conducting a Bullying and Harassment Risk Assessment in the workplace.
This document covers the three-stage Disciplinary Procedure, including the potential outcomes from the process. One page, lots of detail, and very easy to follow.
This document is perfect as a quick point of reference. It provides a simple overview of the six stages involved in undertaking a Grievance Process.
This one-page document provides a concise yet thorough explanation on how to conduct a three-stage Grievance Procedure, and what to expect from the process.
This document provides two easy-to-follow flow charts for handling both a Disciplinary Procedure and a Grievance Procedure.
This simple checklist is the perfect prompt to assess the level of respectful behaviour in your workplace. It will quickly highlight what’s working well and what needs improving.
This document highlights the different stages of the behavioural spectrum; from a positive culture and strong management, through to bullying and harassment. It includes examples for every type of behaviour, so you can see which part of the spectrum your employees are on.
Display Screen Equipment Training
This particular video shows some great exercises that can be carried out at your desk to help with tension across the top of your body. They work by stretching your arms and holding them for a short time in a position that will go some way towards ‘undoing’ the stress your body builds up from holding its normal position for long periods.
Download a PDF copy of our Desk Stretch Challenge exercises to keep on your desk and see if you can continue the stretches for the next 4 weeks.
Long spells of work in front of a computer screen can often lead to tired eyes and headaches; and eyestrain is often caused, or worsened, by continued concentration on the computer screen. Here we have a short video which includes a simple exercise to re-focus the eyes - regularly repeating this exercise will help to avoid the eyes being ‘fixed’ in one position and help reduce the chances of eyestrain. The video also includes an exercise to remind you to blink regularly to keep your eyes moist, as staring at a fixed point like a computer screen reduces blink rate, so your eyes become dry and start to feel gritty.
Take a look at these simple exercises from the iHasco Display Screen Equipment training programme which will help to prevent and alleviate problems.
If you spend a good deal of your time typing on a keyboard or holding a pen or pencil it is very useful to take time to ‘de-stress’ your muscles by stretching them in the opposite direction.
Your shoulders can become very tense as you work. This very simple exercise, rather like shrugging your shoulders, is a gentle but effective exercise to help relieve tension across your shoulders. This short video shows the simple shoulder stress reliever and is taken from the iHasco Display Screen Equipment training programme.
During the course of a day the stress in your arms can really build up. Taken from iHasco’s Display Screen Equipment training programme these 3 excellent exercises can be repeated at any time to stretch the muscles and release tension in your arms. The exercises are simple and can be done at your desk.
The following 3 exercises will help you to strengthen your wrists, ‘de-stress’ them and keep them flexible.
Fire Safety Training
AFFF (Aqueous Film Forming Foam) fire extinguishers are ideal for any office environment. The dual Class A and Class B rating of foam extinguishers allows them to be used against both solid and liquid burning fires. These extinguishers also have a conductivity rating of 35kV which means that, although they are not designed for use on electrical fires, they can be safely used on typical electrical office equipment.
The reason that an “aqueous” medium can be used on electrical equipment is that the method of delivery is by a spray nozzle which breaks up the flow of extinguish-ant. This prevents a continuous electrical path between the user and the electrical apparatus.
This free printable PDF gives clear guidance on the process which should be followed when calling the fire service. Your company Fire Action Plan will also contain invaluable guidance about what to do in the event of a fire. It is important to ensure you read it - don’t wait for a fire!
The extinguishers chart provides a simple look-up table reminding you which fire extinguisher is suitable for which class of fire.
The types of fire extinguishers are water extinguishers, dry powder extinguishers, carbon dioxide extinguishers, foam spray (AFFF) extinguishers and wet chemical extinguishers.
There are no extinguishers in general use to put out a class D (metals) fire - if this type of fire is detected NEVER try to put it out yourself, LEAVE it to the Fire Service.
This free printable PDF explains the different fire classifications including classes A, B, C, D, F and Electrical. It also provides examples for clarification. It is extremely important to be able to correctly identify the class of fire before you use an extinguisher to put it out – using the wrong type of extinguisher could easily make matters worse.
Shocking video footage which shows how people react to fire when a shop is set alight by a youth who needs a distraction to steal some sweets. The video clearly shows that people do not react to the danger of fire in the way you might expect, highlighting the importance of fire wardens - someone to TAKE CHARGE of the situation - and how essential fire health and safety training and fire extinguisher training really is.
This resource lists the differences between the English/Welsh fire legislation and the Scottish fire legislation, indicating where references to the Regulatory Reform (Fire Safety) Order 2005 used in England and Wales should be substituted by equivalent Fire (Scotland) Act 2005 and Fire Safety (Scotland) Regulations 2006.
The Regulatory Reform (Fire Safety) Order 2005 came into force on the 1st of October 2006 and repeals and revokes all previous fire legislation in England and Wales.
There are a few exceptions, but in general the fire legislation applies to all non-domestic premises in England and Wales.
The law applies to you if you are the owner of a business, an employer, or are responsible for business premises.
Fire safety duties include promoting the safety of employees and visitors, completing fire risk assessment and fire safety arrangements, fire detection, fire emergency routes and exits, fire safety training and the general duties of employees at work regarding fire safety (which includes recognising and guarding against fire safety hazards).
In our Fire Awareness programme we have two hazard rooms. In each room there are 10 hazards to find. Sometimes we get a frustrated customer who can’t find them all - here, we show each of the hazards.
Food Safety and Hygiene
A simple cleaning checklist for all kitchens to use!
This is an example CLEANING ROTA.
There should be a cleaning routine or rota. This ensures cleaning is done regularly and systematically, so nothing gets missed. A good cleaning rota should be written down and say what must be cleaned, when, how and by whom and every time the cleaning is done the time and date written down with the signature of the person who did it.
This is an example FOOD PRODUCT DELIVERY FORM.
It’s really important to make sure that any foods and ingredients that are delivered to you arrive in good condition. It’s no good making sure you’re careful in your preparation, cooking and serving if you’re already using foods that have arrived contaminated or damaged in some way!
This is an example FREEZER TEMPERATURE RECORD FORM..
It’s important that temperatures inside fridges and freezers are correct. They should be checked regularly and the temperatures recorded.
This is an example FRIDGE TEMPERATURE RECORD FORM..
It’s important that temperatures inside fridges and freezers are correct. They should be checked regularly and the temperatures recorded.
This is an example HOT-HOLD FOOD DISPLAY RECORD FORM.
It’s a legal requirement throughout the UK that food which is on display for sale and has been cooked or reheated must be kept at a temperature of 63°C or above. Foods can be kept at 63°C for up to 2 hours. If any food is left after this time it must be thrown away, reheated to 63°C or above or cooled as quickly as possible to 8°C or below.
This is the first page listing the TOPICS covered by Food Safety and Hygiene Level 1/ Level 2 training. It can be used to show when training was done and signed by a manager if required.
This is the second page listing the TOPICS covered by Food Safety and Hygiene Level 2 training. It can be used to show when training was done and signed by a manager if required.
Food preservation has always been important to survival; from earliest times the sun and wind were used to dry foods and in very cold climates food could be frozen on the ice. Storing food in clay jars protected it from pests and slowed spoiling by keeping it away from air and moisture.
Many different methods of preserving foods have been used since then. Salt was the first chemical preservative and was used a lot in the Middle Ages - salt preserves food by drawing out the moisture.
This resource tells you a little about the main methods of preserving foods today.
Schools: Children's Health
A step-by-step guide to administering an adrenaline auto-injector for a child having a severe allergic reaction (anaphylaxis/anaphylactic shock).
A little reminder of the most common symptoms of a mild or moderate allergic reaction, so you know what to look out for in a child with allergies.
A step-by-step guide to performing CPR with (rescue breaths).
This is a basic step by step guide to what to do (and what NOT to do) if someone has one of the common types of epileptic seizure, such as a focal seizure, an absence seizure, a tonic seizure or a tonic clonic seizure. It includes what you should do DURING the seizure and AFTER the seizure and explains what you SHOULDN’T DO.
A simple step-by-step guide to administering an insulin injection, to support our Schools: Children with Diabetes course.
A quick list with accompanying illustrations to remind staff and pupils of the most common environmental allergens.
This document is perfect to pin up on a notice board at school for teachers and pupils alike.
An easy to follow step-by-step for putting a child in the Recovery Position (for when they are unconscious but still breathing).
This is a quick reminder of what you should do in an emergency if a child is having a seizure.
There are over 4 MILLION people with diabetes in the UK; that’s around 1 in every 16 people.
Many children are not diagnosed with diabetes until they become seriously ill with it, because people simply don’t know what to look out for. This resource is a great visual reminder of the four main symptoms - the four T’s.
Stress Awareness in the Workplace
It’s not a sign of weakness to ask for help. It’s a sign of weakness to struggle on knowing you need help but won’t ask for it!
It’s important to know your own capabilities and those of your colleagues and it’s really important to know who you can ask for help – you shouldn’t overload anyone else.
Optimists tend to be less stressed because they believe in themselves and their abilities. They often achieve greater success, creating more chances for themselves in life, trying out more things and willing to take risks because they believe in themselves.
Keeping your work life and your personal life separate is not always easy. It’s almost impossible to stop home worries intrude at work and work worries impinge on your home life, but a healthy home-work balance in which equal importance is given to your job and your home life will help keep stress under control. Having a balanced life helps you switch off from one area, allowing you to view situations from different perspectives.
To-do lists are a very useful way to visualise what needs to be done and in what order and it’s very rewarding to cross off completed tasks! Make sure you list the tasks in order of genuine importance and consider what could be delegated.
It doesn’t matter what you do, whether you’re a manager, owner or employee, it’s important to be able to work well with other people. The relationships you build at work can be really supportive, they can be a very enjoyable aspect of going to work; unfortunately they can also be incredibly stressful.
Deal with the things you can do something about. Stop worrying about things you can do nothing about. It is hard to stop yourself worrying but it’s important to focus on the things you can do something about. Worrying about a lot of little problems is as stressful, if not more so, as worrying about one or two big problems, so try to eliminate as many worries as you can.
Pressure or anger releases adrenaline into the body, exercise helps to REDUCE it.
Regular exercise (even when you’re not stressed!) is great for you and helps to make you feel better. Research has shown that exercise helps to improve many areas of your life.
It doesn’t have to be strenuous exercise. A daily brisk walk, swimming, anything to increase your heart rate and reduce the adrenaline.
If the demands are exceeding your capacity you need to learn to assert yourself, to say “no”, or at least “not now” and give a clear indication of when a job will be done (and put it on your to-do list).
A well-balanced diet – eating the right amount and eating a good range of foods can boost your energy, sharpen your memory and stabilise your mood.
And drink sensibly too - try replacing tea, coffee and alcohol with water! Tea, coffee and alcohol are stimulants and won’t calm you down. They are dehydrating drinks – for every cup of coffee or tea you drink your body needs about three cups of water to remove the caffeine. The water is taken from the cells of the body, resulting in cellular dehydration and temporary thinning of the blood – this thinning of the blood can make you feel good, so you don’t notice the dehydration. Dehydration causes tiredness, low energy and headaches.
It’s common to mistake thirst for hunger, so keeping well-hydrated may help you eat less too.
You work better if you’re happy and comfortable, not too hot, not too cold, with good lighting for what you need to do - no bright lights in your eyes, no glare and not too dim.
Sleep is essential for the body to function properly. If you are short of time it may seem the obvious answer is to go to bed later or get up earlier, but reducing your sleep by even a small amount can really take a toll on you, making you bad-tempered, reducing your energy levels, affecting your ability to think clearly and increasing your stress levels.
Knowing your capabilities is very important. Recognise when you need training and ask for it. Often people assume you can do more than you can, but trying to do something when you know you haven’t had enough training can create a feeling of constant struggle and can make you feel like you’re failing.
Note down specific instances when you feel stressed and what you think is causing you to be stressed. How did you feel at the start of the day? Look for patterns in the causes or the times of day or what’s going on around you. Use this to work out how to break the pattern.
Try to have fun at work and use humour at appropriate times. A really good laugh goes a long way in relieving stress, not only mentally as a physical and emotional release, taking your mind off your worries, but physically too – laughing actually lowers stress hormones, reduces blood pressure and strengthens the immune system by increasing the number of cells which produce antibodies and increasing the level of endorphins - the body’s feel-good hormones.
Learn to relax. Make sure you give yourself time to relax. Many people find that relaxation techniques can really help. You could try yoga, meditation, or simply practice deep-breathing.
Time management means consciously planning and controlling your time – setting an amount of time, or a time limit for each task and putting tasks in the best order. Good time organisation helps you to increase efficiency or productivity and get things done in the best possible time. It’s not just at work but at home too, you work much more efficiently if tasks and activities are completed in a logical manner!
Look at your achievements. Celebrate your successes. Remember your achievements and successes.
It’s important to remember however, that the symptoms and signs of stress could also be caused by other medical problems, from a variety of different physical or mental root causes. It is important to see a doctor if you have any concerns and have no reason to believe they are stress-related.
Setting goals is a success skill which helps you to focus and motivates you. You can use it as a guide, giving you direction. It enables you to measure your progress and plan your time and resources in the best way to achieve your goals.
Sometimes jobs are done in certain way simply because that’s the way they’ve always been done. Sometimes these ‘historical’ practices need to be challenged.
Getting away from your desk or work area can help you to collect your thoughts and clear away the unnecessary details, helping you focus more clearly on the essentials. Take time to stretch your legs with a short stroll outdoors or simply get yourself a drink of water. Just a few minutes break will work wonders and leave you refreshed.