Browse all guides

White Papers/Guides

How to report an accident…

Hazards are present in any workplace and accidents are sometimes unavoidable. Learn about your legal responsibilities when it comes to accident reporting.

White Papers/Guides

The Supply of Goods and Services (Regulations)

This resource links with our Consumer Rights for Retailers training course with covers the Consumer Rights Act. Here we briefly list other regulations which affect the supply of goods and services.

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Step-by-Step Guide to Customer Returns

What should you do if a customer returns one of your products? Here we take you through a step-by-step process to determine what you MUST LEGALLY do, REFUND, REPLACE, REPAIR, REDUCE or DO NOTHING.

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Contract Terms - Blacklist and Grey List

The Consumer Rights Act includes a BLACKLIST and a GREY LIST of contract terms. The BLACKLIST contains terms which are LIKELY to be judged unfair. GREY LIST contains terms which MAY BE judged unfair.

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Workstation & Equipment Cleaning

The average work desk is 400 times dirtier than the average toilet seat… yuk! Ensure that employees have a clean and tidy workstation to prevent the spread of germs and bacteria.

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Substance Misuse Policy - Suggested Inclusions

There is no such thing as a STANDARD Substance Misuse Policy, because all organisations are DIFFERENT and need to have a policy to suit their own requirements.

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Managing neurodiversity in the workplace

Employers need to be mindful as to how the business set up helps support those with different neurological conditions to create a diverse workforce.

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Disability inclusivity in the workplace

Disabled people continue to face severe barriers when it comes to entering the workplace. As an employer, you can help to challenge these barriers by creating a more inclusive workplace.

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A guide to equality, diversity and inclusion in the workplace

Whether you employ hundreds of people or you’re responsible for a smaller team, making sure all your employees are treated fairly is still vitally important.

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Food Hygiene White Paper

An overview of Food Safety to ensure that organisations understand their legal responsibilities and best practices.

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Supervisor and Employer Responsibilities

This overview is taken from our Food Safety Level 3 course and shows what responsibilities supervisors and employers have when it comes to running a food business.

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11 Types of Bacteria

This helpful resource looks at what types of bacteria can cause food poisoning and which have the worst symptoms, how long will they last and where it is found?

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Preservation

This resource tells you a little about the main methods of preserving foods today.

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Food Safety and Hygiene - Food Product Delivery Record

It’s really important to make sure that any foods and ingredients that are delivered to you arrive in good condition.

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Manufacturing Health & Safety Checks

We've partnered with Citation to provide you with a short guide to help with Manufacturing Health & Safety checks.

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Fall prevention in home care

We've partnered with Citation to provide you with a short guide on preventing falls in homecare.

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A beginners guide to COSHH

We've partnered with Citation to provide you with a short guide on COSHH, the dangers of hazardous substances and how you can take the stress out of COSHH.

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An introduction to tendering

In partnership with Citation, we've produced this guide to provide a refresher on tendering skills so you can learn how to effectively complete tender applications and stand out from the competition.

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How prepared is your business for challenges?

In this guide, together with Citation's experts, we've created a checklist to help businesses determine if they are prepared for challenges or if there is room for improvement.

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What Health and Safety roles and responsibilities does my business need to consider?

We've put together this guide, in partnership with Citation, to help businesses understand their Health & Safety roles and responsibilities.

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Understanding the benefits of ISO Certification

To help you gain a better understanding of the benefits of ISO accreditation's download this free guide put together by Citation's experts.

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Managing Legionella in your workplace

Together with Citation, we've put together this guide covering your responsibilities as an employer, as well as considerations for your Legionella risk assessment.

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The Hierarchy of Hazard Control

As part of the 5 steps of risk assessment, step 3 "Control the risks" states that you need to decide which preventative measures to use to control the risks and reduce them.

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5 Steps to Risk Assessments

This resource from our Risk Assessment Training takes you through a simple, widely used, step-by-step risk assessment process, which can be applied to most workplaces.

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Fire Classifications Chart

This free printable PDF explains the different fire classifications including classes A, B, C, D, F and Electrical.

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What can HR do to support engaged employees?

Maybe you’ve considered pay negotiations as a way to drum up more motivation and productivity. But pay isn't the only way forward...

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Everything you need to know about the Kickstart Scheme

The scheme is aimed at helping unemployed young people get a foothold on the career ladder by funding six-month job placements.

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The Good Work Plan - Employment Rights

How does the Good Work Plan affect employment rights? Learn more with our short guide produced in partnership with Citation.

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The Good Work Plan - defining employment status

The changes that came into force on 6 April 2020 as part of the government’s Good Work Plan all centre around the rights of the individuals that work for your business.

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How to dismiss someone legally

Although we hope you never need to, if you find yourself in a position where you need to dismiss an employee, you need to approach it right.

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A beginners guide to tribunals

This guide, created by Citation’s Employment Law experts, will guide you through the basics of the Tribunal process and bust any myths or misconceptions you may have.

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How to hold a disciplinary

Take the pain out of these meetings and understand how to hold a disciplinary correctly with our short guide.

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The basics of HR Employment Law

Learn the basics of Employment Law with our short guide, including recruitment, interviews, contracts, wages, rights and much more.

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A guide to recruitment and retention in construction

This guide looks into some construction specific tips for recruitment and retention to help you review & improve your current strategies.

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Managing sickness absence & self-isolation

In this guide discover how you can best manage sickness and absence, from short-term to long-term, including the processes you should follow.

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Managing Flexible Working

Employers must consider each request fairly and decide if it can be accommodated, without a negative impact on the organisation. This guide takes you through some key pointers.

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HR White Paper

Download our free HR White Paper today and find out more about important HR topics. Perfect for employers and those working in a HR role.

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The Anxiety Ladder

Use our Anxiety Ladder to help ease any anxieties you may have. Start small, and work your way up the ladder by working on improving one situation at a time!

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An in depth guide to bereavement

Understand how to deal with a bereavement in the workplace.

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Supporting new and expectant mothers

Learn how to support new and expectant mothers in your workplace with our short guide.

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Legal Rights For New and Expectant Mothers

This quick reference guide provides a quick recap of the basic rights of new and expectant mothers, including: paid time off, maternity and paternity leave, maternity pay and adoption leave.

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Legionella Awareness - Specific Systems - Hot Water Systems

This document outlines how to maintain hot water heaters, hot water tanks, hot water cylinders, boilers and calorifiers.

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Legionella Awareness - Specific Systems - Cold Water Tanks

This document lists what is needed to meet the high standards required by the Water Supply (Water Fittings) Regulations 1999.

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Manual Handling Poster

A 12 step poster for your workplace...

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The Golden Rules of Manual Handling

This guide shows the 3 golden rules that anyone should follow when it comes to manual handling. Test the weight of the object, find a stable position and use your legs when lifting.

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Posture Guide

This Posture Guide shows the awkward and neutral postures that you can have with your back, hands and shoulders. Awkward postures can sometimes cause damage or discomfort to your muscles.

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LITE Assessment Breakdown

This guide will show you how to assess your manual handling task. How to break it down into each section and what questions you should ask yourself within each section.

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Managing employee wellbeing

From blurring the work/life balance, to financial uncertainty, employers may have to support their people in ways they’ve not experienced before.

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Top tips for preventing employee burnout

Together with the experts at Citation we’ve created a free checklist with our top tips and best practise measures to preventing employee burnout.

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Mental Health White Paper

This white paper is a comprehensive resource for employers wanting to learn more about mental health and wellbeing in the workplace.

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ISO 45003 & wellbeing at work white paper

This white paper has been created to help employers understand the benefits of positive psychological health in the workplace, learn more about the new ISO 45003 guidance.

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Citation - Employee Assistance Programme

You can help support your employees mental health and wellbeing by signing up to an Employee Assistance Programme. Find out more about Citation's EAP...

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Managing Anxiety with Lavender

The famous relaxing effects of lavender are real and could even be used medically to treat anxiety, new research suggests. Why not have a go at creating your own calming elephant?

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Mental Health Wellbeing Guide

This document can either be used as a starting point, or it can be used by those who are already managing their wellbeing who would like more information.

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The 4Ds of Prioritisation

Struggling to get some perspective and prioritise work when working from home? Take a look at the 4Ds for prioritising.

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Signs of Mental Ill-Health in Children

For those working with children, it is key to know what the signs of mental ill-health are. Mental health problems affect about 1 in 10 children and young people.

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COVID-19 and pregnant employees

A short Health & Safety guide for employers focussing on pregnant employees.

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Safeguarding Adults - what you need to know

We’ve put together some top tips to help you make a good start with our friends over at Citation.

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Keeping Children Safe on Social Media

Do you know how to safeguard children from the dangers of Social Media? Our guide looks at platforms such as Facebook, Instagram, Twitter & Snapchat!

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Steps to Safer Recruitment - Safer Recruitment in Education

Steps to Safer Recruitment. This shows the 14 steps to safer recruitment, right from the planning stage, through to the induction and probationary period.

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Schools: Children with Epilepsy - Emergency Procedure

This is a quick reminder of what you should do in an emergency if a child is having a seizure.

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Injecting Insulin - Step by Step

A simple step-by-step guide to administering an insulin injection, to support our Schools: Children with Diabetes course.

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Dealing with a Seizure - Step by Step

This is a basic step by step guide to what to do (and what NOT to do) if someone has one of the common types of epileptic seizure.

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CPR - Step-by-step

A step-by-step guide to performing CPR with (rescue breaths).

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Adrenaline Auto-Injector

A step-by-step guide to administering an adrenaline auto-injector for a child having a severe allergic reaction (anaphylaxis/anaphylactic shock).

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Fire Safety considerations when returning to work in light of COVID-19

It's likely that there has been some changes to how you do business that will have a direct impact on your current fire safety measures.

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Fire Safety roles & responsibilities

This guide will focus on the statistics, business owner responsibilities, risk assessments, evacuations and more...

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Fire Safety Checklist

Fire is a threat to every business. Around 70% of businesses fail within 3 years of a major fire. Download our checklist today!

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An Overview of the GDPR

The GDPR was enforced on the 25th of May 2018 and was introduced to unify and strengthen data protection for everyone.

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The Six Lawful Bases for Processing Data

Find out more about the Six Lawful Bases for processing personal data.

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Preventing and Dealing with Workplace Conflict Resource Pack

Ongoing conflict at work can have a negative impact on employee motivation and productivity. We’ve put together a list of training, resources and other useful bits of information.

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6 Steps for Managing Conflict

Use these 6 steps to help resolve a serious or ongoing conflict.

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6 Tips: Positive Body Language

You can help to prevent or resolve conflict with the help of your body language. It’s simple really…

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CDM Project Requirements

Our Project Requirement resource shows what all projects must have and what multi-contractor projects must have.

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CDM Dutyholders Hierarchy

This resource shows the hierarchy between the various dutholders on a project. It shows who may appoint who and who people lower in the hierarchy should report to.

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CDM Dutyholders Responsibilities

This external resource is part of our CDM Regulations Course, there are various duty holders on one project. This resource explains each of their responsibilities.

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Confronting Sexual Harassment in the Workplace

A guide on what to do if you have been a victim of Sexual Harassment and how to come forward about it.

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Sexual Harassment in UK Workplaces

Sexual Harassment is any unwanted & repeated behaviour of a sexual nature and it is a form of discrimination, which is illegal.

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The essentials of Health & Safety and HR in Education

Each and every educational institution has a responsibility to protect the children in their care from harm.

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First Aid Checklist

We understand that from the outside it can look like a complicated and long-winded procedure. We have, therefore, created this easy-to-follow checklist to guide SMEs towards legislative compliance.

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iHASCO First Aid Courses: Who needs what?

We have 5 courses in our First Aid bundle, find out who which course is for and the recommended numbers of staff who need it...

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The Secondary Survey - What to check from head to toe

A guide on what parts of the body you should check before performing first aid.

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The Primary Survey - The 5 Steps

A guide on what to check for before you begin any first aid procedures.

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Care Essentials White Paper

Every care organisation has a responsibility to ensure the health, safety, and wellbeing of its workers and residents. Understand the Essentials of Health & Safety and HR in Care.

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New COVID guidance: a checklist for employers

The UKHSA has published its updated guidance for managing COVID-19 and other respiratory infections in the workplace...

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Longer term home working action plan

We've partnered with Citation to provide you with a short guide to help you plan ahead for longer term homeworking.

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Managing a Remote Team White Paper

Understand how to build structure and trust among remote teams, remove obstacles, effectively communicate, strengthen relationships and more.

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Working from home white paper

Almost overnight, remote work has become mainstream. Our white paper contains guidance, advice and free resources to help support those that are regularly working from home.

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Stress-Busting Tools

Feeling overwhelmed? Use our Stress Busting Tools PDF.

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Mental Health Resources Pack

It's important that home workers consider their mental health. Share our Mental Health Resource Pack which contains useful resources, tips, and external guidance.

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The Tips & Tricks of Time Management

Time is valuable. So, here are some of our top tricks and tips to help you improve your time management. Give some a go and see what works for you!

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Vaccinations and testing FAQs

A short guide produced in partnership with Citation on vaccinations and workplace testing.

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Furlough: your options explored & returning employees

We've partnered with Citation to look at work processes and future considerations for returning your furloughed employees.

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Furlough scheme extension

What does the furlough extension mean for employers? Find out with our short guide produced in partnership with Citation.

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COVID-secure Risk Assessments & Inspections

Make your workplace COVID-secure and prepare for inspections with our guide...

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Employees who can’t (or won’t) return to work: a troubleshooting guide

Employers are now beginning the process of returning some (or all) of their people back into the workplace.

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Returning to Work Guide & White Paper

We look at the current guidance and sensible precautions an employer should consider when it comes to protecting their business, employees & customers when reopening the workplace.

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A beginners guide to COSHH

Understand risk assessments, ratings and commonly used chemicals.

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Cyber Security Checklist

Use our checklist to help you review your cyber security practices. Keeping your systems and data safe is crucial.

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How to access the security certificate on your browser

Website security certificates are important to show that you are on a secure site. We explain how to access the security certificate from various browsers including Chrome and Safari.

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Types of Information

There are 3 types of information an organisation may have. We list them here. Keeping this information safe and preventing unauthorised access to it is vital.

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Cyber Security Risk Assessment

Here we provide a handy summary of workplace considerations to help minimise the risk of security breaches and data loss.

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Dealing with a Ransomware Attack

Understand what you should do if you are subject to a ransomware attack compromising your systems and data, with this printable PDF.

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Types of cyber crime

This PDF provides a brief overview of some of the most common types of cybercrime.

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10 steps to cyber security

This resource outlines practical steps organisations can take to create an overall cyber security strategy.

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Soft Skills - what are they and why are they important?

Soft skills are more important in the workplace than ever before.

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Managing Change White Paper

As a manager, you have a responsibility to help bring about the changes that are taking place at work and ensuring that they’re a success.

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Recognising your team’s value White Paper

This white paper will look at what it means to recognise the value of your team and why it’s so important to do so.

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Your essential New Year checklist

Along with the experts at Citation we've pulled together essential HR and Health & Safety pointers to help you get a handle on your compliance requirements.

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An employee’s bitesized guide to equality, diversity, and inclusion in the workplace

This guide looks at equality, diversity, and inclusion in the workplace and covers relevant areas for employees...

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Health & Safety checks for Construction and Manufacturing businesses

To give you a helping hand with your duties, our experts have shared a handful of key questions asked at site inspections.

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An employees bitesized guide to GDPR & Cyber Security

This bite-sized guide provides a brief outline of the importance of GDPR & Cyber Security in the workplace.

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An employees bitesized guide to mental health and wellbeing in the workplace

This bitesized guide provides employees with an overview of the importance of managing mental health & wellbeing in the workplace, and provides some insightful takeaways to consider and explore.

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An employees bitesized guide to core health & safety in the workplace

This bitesized guide provides employees with an overview of core health and safety and its importance in the workplace, to help create a culture where being informed and gaining knowledge is valued.

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Mental health resource pack for employees

We have a range of free Mental Health Awareness resources that you can share with your colleagues to raise awareness of and remove the stigma surrounding mental ill-health...

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Lone worker policy template

This policy should be used as a starting point for organisations and will need to be tailored to each individual business.

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