Soft Skills FAQs & Resources

As a leading provider of Soft Skills eLearning, our experts are often asked about Soft Skills. We've collected all of those questions and answered them for you below...

Related Videos

General Soft Skill FAQs

What are Soft Skills?

Generally speaking, soft skills are the skills we use to communicate, build relationships, how we approach work and life, time management, and many more. They’re often associated with personality traits such as high productivity, resilience, a strong work ethic, and more. 

They are often the reason employers decide whether to keep or promote an employee; in fact, 93% of employers said that Soft Skills are either an “essential” or “very important” factor in hiring decisions (Study from Wonderlic).

Hard Skills normally refer to more direct qualifications that are more technical or quantifiable. Or in some cases they might be specific to your job, those working in nursing, building, or software development for example. 

Can soft skills be learned or are you born with them?

Yes, you can learn them! While certain skills come easier to others, there are ways to refine these skills and develop them over time by practicing the techniques/tools you learn. 

Why are Soft Skills important?

Soft skills make things possible. Tasks can be completed by those with both hard and soft skills, you might think of the hard skills as ‘what’ got done and the softs skills where ‘how’ they got done. And it’s likely, that on reflection of a task, or place you worked that actually those colleagues/employees you remember for getting the job done with positivity, or effective communication, or good leadership skills are remembered by the ‘how’ and not the ‘what’. 

Furthermore, soft skills are transferable from job to job, and the need for soft skills is not going anywhere! As technology and jobs change, this means that the hard skills will change with them, or the skills you had 10 years ago might have become obsolete. But, the soft skills you carry now can be developed continually and will always be needed.

Why should I take courses for soft skills?

93% of employers said that Soft Skills are either an “essential” or “very important” factor in hiring decisions (Study from Wonderlic). While it used to be the case that your hard skills (qualifications) were the thing that would get you a job above someone else with similar work experience/credentials, it is now believed that employers look for the soft skills individuals have and value them the same if not more than the qualifications someone else might have.  

How do I know which soft skills I need to work on?

This will entirely depend on the individual. You might have some skills that you already feel you have but you want to develop some more, or perhaps you really lack good time management and you want to adopt new skills so that you can manage your time effectively.  

When should I tell an employer about what soft skills I have?

If it’s somewhere that you already work and you’ve been working hard to develop your skills, then your appraisals, coaching sessions, or reviews would be a great chance to show what you’ve learned (and make sure you bring examples of when they have been actioned) and how it’s impacted your job positively. 

If you’re starting a new job and you want to highlight your soft skills, then your CV/resume, cover letter, and your interview are prime opportunities to talk about these skills. And again, providing examples of when you used these skills or when they made your job easier will show an employer you really do have these skills!  

FAQs regarding our Soft Skills Courses

Why are these courses important?

These courses are the perfect way for employers to upskill their employees so that they can thrive in their job roles. These skills also enable better communication, better engagement and motivation and they make an individual stand out to potential employers more. 

What devices are these courses available from?

Our courses can be completed on a range of devices, they’re compatible with Desktops, laptops, mobile phones, iPads and other tablets

What approvals do these courses have?

These courses have various approvals and accreditations such as; CPD Accreditation and IOSH Approval.

How long are my certificates valid for?

It is up to the training administrator of the employee as to when training needs to be refreshed. However, to stay up-to-date with legislation, we recommend that training should be renewed every year.

Documents and resources

  • The Tips & Tricks of Time Management

    Time is valuable. So, here are some of our top tricks and tips to help you improve your time management. Give some a go and see what works for you!

  • The 5 Pillars of Resilience

    Find out more about the attributes of what can make a person resilient; emotional wellbeing, inner drive, future focus, relationships, and physical health.