Delivering Bad News Training

Life, unfortunately, doesn’t always deliver good news. But there are good ways to deliver bad news. Sometimes we need to share information that will upset, anger, worry or disappoint someone.

If it’s delivered carelessly or unkindly it can add to the pain the recipient already feels, which makes a bad situation worse. Do it thoughtfully and skilfully, however, and you can share the bad news while helping the recipient accept it and move forward with clarity, certainty, and, perhaps, even optimism.

During this online training course, we’ll consider what it means to “frame” a conversation and how misframing can make a positive outcome less likely. We also cover a few different things that can be done to make delivering negative news a more positive experience.