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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 What is Active Listening?
  2. 2 How to be an Active Listener
An image from our Active Listening Training
Section 1: What is Active Listening?

In the opening section of this course, we look at what active listening is and why it's important.

Section 2: How to be an Active Listener

In the final section of this course, we cover a range of actions to help the user become an active listener.

About this course

When it comes to creating genuine connections with each other, good communication is really important.

Whilst technology has made it easier for us to communicate with each other, it hasn't necessarily made our communication more meaningful. And with remote and hybrid work set-ups becoming more common, we long to connect with each other in a more human way.

Communication plays an important role in our day-to-day lives because it allows us to bond with people, share our thoughts, feelings, and experiences with them, and it helps us to reach out and connect. Ultimately, improving communication skills will always be beneficial.

This course provides users with all the information they need to improve their active listening skill. Our actionable tips can be immediately put into practice by your employees, and whilst it will require a certain amount of patience to see improvement, it's a sure fire way to improve your team's active listening skill.

The course can be completed in just 10 minutes and provides a printable certificate upon completion.

Michelle Livings, a presenter of Active Listening Training

Presented by

Michelle Livings

The importance of Active Listening Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 41 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Active Listening Training certificate

Download and print

At the end of this Active Listening Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Active Listening Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Active Listening Training certificate

65 real user reviews

4.5 out of 5
It's a

I learn a lot and really appreciate the different techniques which I want to develop and use to improve my active listening skills. Thanks for the content.

a very interesting training

It is very important to be able to remember and learn more every day how to be a better Active Listener.

useful and concise

This user gave this course a rating of 5/5 stars

Clear, easy to understand

This course was easy and easy to understand. I found it very useful and would definitely recommend to others.

Concise and easy to understand

Very helpful, nice easy breakdown of key points and some excellent tips to practice this wildly used but underrated skill

Interesting and useful in all situations

This course had some practical pointers for helping someone be engaged in a conversation and being able to improve communication skills. The points were all things that can cover most situations and therefore very useful for a daily basis leading to overall improvement

Good Pointers

Found this useful

Interesting, nicely put together

I learned a few things I hadn't thought about as I've always considered myself to be an active listener, but we all have some bad habits and it made me look at mine. I liked the part about gaining confidence in yourself and resisting the urge to interrupt, judge or give unwanted advice!

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