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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 What is Problem Solving?
  2. 2 Problem Solving Process
Photo from iHASCO's Problem Solving Training
'ICED' acronymn

In this first section, we will consider what problem solving is, the importance of problem solving and discuss why it’s an important skill to develop.

Describing action 2

In our second section, we’ll guide users through our four-step problem solving process known as "ICED", to help staff correctly identify problems and create effective and practical solutions.

About this course

Regardless of the industry sector a person works in and their job role, they are likely to be involved in problem solving for the most part of their workday.

Generating inventive solutions to problems is essential for most employees, and whilst problem solving comes naturally to some, others need to remind themselves of the best practices surrounding problem solving.

This short online training course explores the thinking process, helps the user to understand how to pinpoint problems, and how to apply outcome-based thinking.

Problem solving is a sought after soft skills that employers look for. To learn more about what soft skills are and why they are important, download our free white paper today.

Sophie Cohen, a presenter of Problem Solving Training

Presented by

Sophie Cohen

The importance of Problem Solving Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 36 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Problem Solving Training certificate

Download and print

At the end of this Problem Solving Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Problem Solving Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Problem Solving Training Certificate

25 real user reviews

4.4 out of 5
Good Overview

Good general overview, but would like more problem scenarios and the steps to show how to complete from start to finish.

Very good

This user gave this course a rating of 5/5 stars

Good and concise - I did like 'ICED'

This was a very engaging module. I enjoyed the way it was presented (in fact all your presenters are excellent communicators). WOOP was a new one on me and I could see it might be useful.


LInks were useful

didn't get a lot from it

This user gave this course a rating of 2/5 stars

Easy to understand and navigate

This user gave this course a rating of 5/5 stars


This user gave this course a rating of 5/5 stars

Concise and Relevant

An easy to follow short course with relevant information. Some of the guidance is obvious, but it was good to see it broken down into steps.

Why is this training important?

Business benefits

Problem solving is a highly-valued skill, and it is something evaluated for in all workplaces.

Employers hope that every new employee can bring a fresh perspective to their existing problems, or challenges, that their business faces.

Being able to demonstrate strong problem solving skills can be the secret to success when it comes to progressing in the workplace, as it can give an employee an increased level of confidence, and subsequently a higher level of authority when it comes to making important decisions.

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