Communication Skills Training
This bitesize (10-minute) online Communication Skills Training course helps staff build on their existing communication skills by providing guidance on initiating and responding to various forms of communication. It’s suitable for all levels of staff within any type of organisation.
432 course reviews
Productivity improves by up to 25 percent in organisations with connected employees
- Soft Skills
- 40 languages
- 10m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
- Understand the benefits of effective communication skills
- Understand how to eliminate communication roadblocks
- Build relationships that emphasise trust and respect
Covered in this course
Course contents
This training course is broken down into 2 sections
- 1What is Communication?
- 2Overcoming Barriers
Section 1
In this first section, we will be looking at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face.
Section 2
This final section will look at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps; active listening, use non-verbal signals, be calm, and finally, be assertive.
About this course
Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.
However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.
Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business’ communication as either average or poor. That’s where communication eLearning comes in.
This Effective Communication Skills course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.
To learn more about Soft Skills, download our free white paper today – “Soft Skills – what are they and why are they important?“
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The importance of Communication Skills Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
All inclusive
Machine translated* content is included for free with all our popular courses
It covers LMS navigation, course transcripts and test questions. If you don’t see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.
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Communication Skills Training certificate
Download and print
At the end of this Communication Skills Training course, users will be given a printable certificate.
In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
432 real user reviews
4.7
out of 5
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An informative, relaxed overview.
An informative, relaxed overview with some interesting truths about the end result, rather than a screed of information. It all made sense.
So helpful
This user gave this course a rating of 5/5 stars
Excellent refresher
I enjoyed this course, it gave me a helpful reminder of methods of communicating and reminded me of things to avoid when communicating too.
Thank you.
Very interesting course, there's always something extra to learn. Thank you very much.
good
excellent information
Course good to develop communication skills and give confidence.
This user gave this course a rating of 5/5 stars
A great summary
Loved the practical recommendations to take away immediately, coupled with the cheat sheet this module is a great resource. And the reframing of the physiological responses of anxiety to excitement.
It was good.
I think we all know what we should do to be more effective, but sometimes we need reminding. For example, it reminded me that communication is a two-way process and we need to listen to the other person just as much as try to put our point of view across.
