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Short format course
This course forms part of our inclusive short-format library, which includes a range Soft Skills, text-based and audio-based courses.
You can access our entire short-format library for free with any user-based plan.
Communication Skills Training
This bitesize (10-minute) online Communication Skills Training course helps staff build on their existing communication skills by providing guidance on initiating and responding to various forms of communication. It's suitable for all levels of staff within any type of organisation.
4.7/5 based on 301 course reviews
Learning outcomes
- Understand the benefits of effective communication skills
- Understand how to eliminate communication roadblocks
- Build relationships that emphasise trust and respect
Covered in this course
Course contents
This training course is broken down into 2 sections
- 1 What is Communication?
- 2 Overcoming Barriers
SECTION 1
In this first section, we will be looking at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face.
SECTION 2
This final section will look at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps; active listening, use non-verbal signals, be calm, and finally, be assertive.
About this course
Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.
However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.
Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business' communication as either average or poor. That's where communication eLearning comes in.
This Effective Communication Skills course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.
To learn more about Soft Skills, download our free white paper today - "Soft Skills - what are they and why are they important?"
Presented by
Chris MillerThe importance of Communication Skills Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
All inclusive
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It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.
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Our most popular languages
- Italian
- German
- Romanian
- French
- Polish
- Lithuanian
Communication Skills Training certificate
Download and print
At the end of this Communication Skills Training course, users will be given a printable certificate.
In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
301 real user reviews
Very clear advice
I will take away from this the listening skills
Looks at different ways can communicate
Short but covered everything. Thought the barriers section was very useful. Cheat sheet and further resources useful.
Very easy to follow
Informative and easy explanation
More Engaging
I didn't find this course very engaging, and being in a loud office made it difficult to concentrate on the video's because they weren't particularly engaging.
Great tips on communication.
Short but sweet course. I spent twice as long processing the course and thinking about how to put these practical ideas into my day to day life.
Very good
This user gave this course a rating of 5/5 stars
Great introduction
A great introduction into the fundamentals of good communication
HELPFULL
VERY USEFUL, INTERESTING , MAKES YOU ACTUALLY THINK ABOUT DIFFERENT WAYS TO ACHIEVE THE BEST RESULTS
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