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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 What is Communication?
  2. 2 Overcoming Barriers
Photo from iHASCO's Communication Skills Training
A battery and lightbulb demonstrating the circuit of communication

In this first section, we will be looking at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face. 

A woman communicating with someone

This final section will look at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps; active listening, use non-verbal signals, be calm, and finally, be assertive. 

About this course

Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.

However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.

Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business' communication as either average or poor.

The course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.

To learn more about Soft Skills, download our free white paper today - "Soft Skills - what are they and why are they important?"

Kez Anderson, a presenter of Communication Skills Training

Presented by

Kez Anderson

The importance of Communication Skills Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 36 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Communication Skills Training certificate

Download and print

At the end of this Communication Skills Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Communication Skills Training Certificate

54 real user reviews

4.8 out of 5
very well prepered

clear and simple

Very short and positive

This user gave this course a rating of 5/5 stars

Good informative course

This is a great course which teaches you methods of being assertive when communicating. It shows that if you communicate effectively the person you communicate with will respond positively. I enjoyed this course and would recommend this course to others.

was great learning

This user gave this course a rating of 5/5 stars

Simple & clear

The short clear and concise videos cut with visuals and a calm voice effectively communicated good communication. Questions after each section gave a sense of participation and made you feel you were understanding. A good quick clear training course.

Very good understanding provided

Very helpful and effective understanding PowerPoint presentation was given to understand.


This user gave this course a rating of 5/5 stars


This user gave this course a rating of 5/5 stars

Why is this training important?

Business benefits

Good communication skills are essential in order to both deliver and understand information quickly and accurately. Being able to communicate effectively is pivotal in a work environment as it encourages better trust in team members and helps to manage meetings effectively.

In the workplace, if you are to be seen as a valued member of the company, it is essential not just to be able to do your day-to-day tasks well, but also to communicate your thoughts on how the processes, products, or services can be improved.

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