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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 What is Communication?
  2. 2 Overcoming Barriers
Photo from iHASCO's Communication Skills Training
A battery and lightbulb demonstrating the circuit of communication

In this first section, we will be looking at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face. 

A woman communicating with someone

This final section will look at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps; active listening, use non-verbal signals, be calm, and finally, be assertive. 

About this course

Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.

However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.

Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business' communication as either average or poor. That's where communication eLearning comes in. 

This Effective Communication Skills course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.

To learn more about Soft Skills, download our free white paper today - "Soft Skills - what are they and why are they important?"

Kez Anderson, a presenter of Communication Skills Training

Presented by

Kez Anderson

The importance of Communication Skills Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 36 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Communication Skills Training certificate

Download and print

At the end of this Communication Skills Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Communication Skills Training Certificate

112 real user reviews

4.7 out of 5
Beneficial to refresh knowledge

The communication skills training course was beneficial in refreshing the information I knew and also gave another perspective on how good communication should come across.

Fantastic bitesize course

This user gave this course a rating of 5/5 stars

bit patronising, but some good points.

Bit patronising, but some good points. A mention of the impacts of neurodiversity/mental health would be great, to emphasise these aren't one-size-fits-all methods of good communication. Some people with autism find it literally physically painful to make eye contact, while people with ADHD can have trouble not fidgeting. It's ableist to expect actions which can literally hurt people. Similarly, people with anxiety can have trouble maintaining body language which is out of synch with their emotions. None of these mean a person is necessarily not interested or not listening.One person's relaxed body language is another person's lazy or overbearing. Women are penalised socially for appearing 'too assertive'.I don't think this training was *bad* but I'd love a little more nuance on understanding that we all come from different start points.

It was clear & easy to understand

This user gave this course a rating of 5/5 stars


It was well presented, it kept my attention and made some interesting points. It made me think about the way I communicate, especially face to face.

Very informative

Very good


This user gave this course a rating of 5/5 stars

Very clear and informative

This is something I can implement in my days to day duties, as communication is key to building great relationships.Thank you

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