How can I improve customer service in the workplace?

The key to improving customer service is having set procedures and training in place for all members of staff and managers. Setting a precedent for customer service procedures and training means that all staff members are trained to the same high standard and have the skill set to handle customer service issues should they arise.

What are the three benefits of good customer service?

There are many benefits of providing good customer service to your customers, the main three are increased customer loyalty, potential improved business revenue and a happier, more confident workforce.

What is the primary role of customer service?

The primary role of customer service in an organisation is to handle customer service issues or customer complaints as and when they arise. Most companies have a dedicated customer service team on-hand to handle customer complaints and resolve the situation as quickly as possible. An unhappy customer is not good for business.

How can bad customer service affect a business?

A company won’t last very long if it provides terrible customer service. We’ve all experienced bad customer service at one point or another. When customers have a horrible experience with a business, they tend not to go back. One annoyed customer can cause a lot of damage to a business’s reputation by leaving negative feedback online. If you have a bad reputation, there will be a lack of trust associated with your brand, and nobody will want to do business with you. This is why a good customer service representative will be trained inline with conflict resolution skills, meaning they can meet customer expectations and handle the most difficult of customers.

Customer Service Training

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

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UK businesses lose £12 billion every year as a result of poor customer service.

Soft Skills
40 languages
30m

Learning outcomes

Gain a better understanding of what qualifies as 'good' customer service
Know how to better handle customer complaints and turn the situation around
Learn how to better retain clients through excellent customer service

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Covered in this course

Course contents

This training course is broken down into 4 sections

1
What is good customer service?
2
Communicating with your customer
3
Handling Customer Complaints
4
Room for improvement

Section 1

This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.

Section 2

This section will look at how good communication skills are key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.

Section 3

In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.

Section 4

In this final section, we'll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and search for ways in which you can improve.

About this course

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?

Customer Service Training is, therefore, essential for anyone working in a customer-centric role such as customer service reps who frequently deals with the public and provide customer care. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.

Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding customer service training course aims to supply participants with the customer service skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.

By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.

Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales by enhancing customer interactions and experiences.