UK businesses lose £12 billion every year as a result of poor customer service.

  • Soft Skills
  • 40 languages
  • 30m

Learning outcomes

  • Gain a better understanding of what qualifies as 'good' customer service
  • Know how to better handle customer complaints and turn the situation around
  • Learn how to better retain clients through excellent customer service

Covered in this course

Course contents

This training course is broken down into 4 sections

  1. 1
    What is good customer service?
  2. 2
    Communicating with your customer
  3. 3
    Handling Customer Complaints
  4. 4
    Room for improvement

About this course

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?

Customer Service Training is, therefore, essential for anyone working in a customer-centric role such as customer service reps who frequently deals with the public and provide customer care. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.

Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding customer service training course aims to supply participants with the customer service skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.

By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.

Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales by enhancing customer interactions and experiences.

Presented by

The importance of Customer Service Training

It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

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