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Customer Service Training
This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.
Alternative languages available. Check our translation page if you require an alternative language.
Key features
- CPD Accredited
- Free trial available
- Simple and straightforward steps to providing excellent customer service
- Helps build better relationships with customers
- Bulk discounts and demos available
- Certificates at the end of each course
- Course translations readily available!
Covered in this course
The Customer Service Training course is broken down into 4 sections.
1) What is good customer service?
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
2) Communicating with your customer
This section will look at how good communication is key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, it helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them. But communication goes beyond just the things you say, non-verbal communication conveys its own message to your customers...
3) Handling Customer Complaints
In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.
4) Room for improvement
In order to stay one step ahead your employers will use various forms of customer feedback, from surveys and questionnaires to mystery shoppers to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and constantly search for ways in which you can improve the service you provide.
In this final section we'll look at some of the ways both you and your employers might try to continually build on past success and learn from mistakes.
Customer Service Certificate
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does this certificate include?
Your Customer Service Certificate includes your name, company name (if applicable), name of course taken, pass percentage, completion date, expiry date and stamps of approval or accreditations by recognised authorities.
Real user reviews
Based on 14 real user reviews.
Good course - clear and straightforward
A good course if a little basic. The test could be made a little harder - some of the choices were a little 'silly' so made the correct answer very easy to pick.
The course is very helpful to my current
No summary provided
Excellent
No summary provided
Very impressed and interested
Very educational and good understanding
Very interesting and street
No summary provided
Great
Will help me when looking after the customers
A key tool in the box
A useful reminder how important Customer Service is to you and the company you represent, not taking customers for granted.
it was ok
quit a lot of long videos that are quite distracting when trying to listen to the advice .
Read our full reviews for Customer Service Training.
Who should take our Customer Services Training?
For anyone who wants more from their relationships with customers and to manage situations on the spot. This training could be for them...
This Customer Service course is appropriate for anyone who has interaction with customers. Whether it is those who work in retail with short and frequent interactions or those who maintain long-term relationships (e.g. Account Managers). This course will provide flexible skills to use in a wide range of circumstances.
Just some examples of professions that may benefit from this course are:
- Account Managers
- Receptionist/Front of House
- Retail Workers
- Client Relations Associate
- Patient Care Coordinator
And many more...
Your customer doesn't care how much you know until they know how much you care.