Test & Certificate

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does this certificate include?

Your Customer Service Certificate includes your name, company name (if applicable), name of course taken, pass percentage, completion date, expiry date and all relevant approvals.

Who should take our Customer Services Training?

For anyone who wants more from their relationships with customers and to manage situations on the spot. This training could be for them...

This Customer Service course is appropriate for anyone who has interaction with customers. Whether it is those who work in retail with short and frequent interactions or those who maintain long-term relationships (e.g. Account Managers). This course will provide flexible skills to use in a wide range of circumstances. 

Just some examples of professions that may benefit from this course are:

  • Account Managers
  • Receptionist/Front of House
  • Retail Workers
  • Client Relations Associate
  • Patient Care Coordinator

And many more...

Your customer doesn't care how much you know until they know how much you care.

Damon Richards