Covered in this course
This training course is broken down into 4 sections
- 1 What is good customer service?
- 2 Communicating with your customer
- 3 Handling Customer Complaints
- 4 Room for improvement
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
This section will look at how good communication is key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.
In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.
In this final section, we'll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and search for ways in which you can improve.
ABOUT THIS COURSE
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.
Presented byChris Miller
The importance of Customer Service Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.Find out more
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Customer Service Training certificate
DOWNLOAD AND PRINT
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Customer Service Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
22 real user reviews
Very good course
This user gave this course a rating of 5/5 stars
Course very good.
I have awarded 5 stars for Customer Services course but one or two questions could be worded a little better as not to cause confusion. I.e questioned 20 and question 19. I am unable to give you the correct words , otherwise it was very good.
Very informative and easy to follow.
I found this training very informative. Although I have done customer training many times before, it helped me to fill in the gaps and really think about how I talk to customers.
Good and easy to understanding course
An enjoyable course with lots of good and precise Information relating to Customer Service.
An excellent course
Easy to follow, this is an excellent course with good suggestions for dealing with customers and their queries.
very interesting course giving a great overview and refresh on how best to deal with complaints and give excellent customer service
HELPFUL, WELL EXPLAINED, GREAT FOR SOMEONE STARTING OUT IN CUSTOMER SERVICE.
It was very clear on what the training was about , just a little bit long - to sit and listen to
Why is this training important?
For anyone who wants more from their relationships with customers and to manage situations on the spot. This training could be for them...
This Customer Service course is appropriate for anyone who has interaction with customers. Whether it is those who work in retail with short and frequent interactions or those who maintain long-term relationships (e.g. Account Managers). This course will provide flexible skills to use in a wide range of circumstances.
Just some examples of professions that may benefit from this course are:
- Account Managers
- Receptionist/Front of House
- Retail Workers
- Client Relations Associate
- Patient Care Coordinator
And many more...
Your customer doesn't care how much you know until they know how much you care.