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Customer Service Training
This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
4.8/5 based on 457 real user reviews
Learning outcomes
- Gain a better understanding of what qualifies as 'good' customer service
- Know how to better handle customer complaints and turn the situation around
- Learn how to better retain clients through excellent customer service
Covered in this course
Course contents
This training course is broken down into 4 sections
- 1 What is good customer service?
- 2 Communicating with your customer
- 3 Handling Customer Complaints
- 4 Room for improvement
SECTION 1
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
SECTION 2
This section will look at how good communication is key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.
SECTION 3
In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.
SECTION 4
In this final section, we'll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and search for ways in which you can improve.
About this course
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.
Presented by
Chris MillerThe importance of Customer Service Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
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- Italian
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- Romanian
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Customer Service Training certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Customer Service Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
457 real user reviews
The course was well explained
This user gave this course a rating of 5/5 stars
Very well presented
It was very well presented, the presenter spoke very clear
Great
This user gave this course a rating of 5/5 stars
Easy to use and informative
The training gave me a useful refresher on providing a good customer service experience for our service users. I enjoyed the way it was all broken up into manageable video chunks. This gave me time for breaks and time to digest the video information better. The little quiz questions at the end of the sections, and the end final test were very user friendly. In my opinion the test completed a good way to learn and retain information. Thank you.
Nice short, easy points
Enjoyed the fact it was split into 22 slides which made it easier to focus and take notes. Maybe there could have been a question at the end of each section rather than the longer test at the end but otherwise I thought it was excellent.
A good course
The reading before the question section could better...sometimes less is more
Very clean training and good content.
This user gave this course a rating of 5/5 stars
It was user friendly.
I found this course helpful because it demonstrated the procedures in which to deal with a furious customer.
Why is this training important?
Business benefits
In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.
It’s estimated that UK businesses are losing £37 billion every year due to poor customer service as 73% of consumers have admitted that they’d happily spend more money for a product if it meant their experience was more positive. But it’s not just customers who’re affected. Staff who give poor service or who deal with a battery of complaints become demoralised and demotivated, lowering productivity and increasing the chances that they’ll give poor service. By raising awareness and offering hints and tips, this Customer Service training course will help you avoid the endless downward spiral of negativity, increasing your customer satisfaction and staff morale.
Your customer doesn't care how much you know until they know how much you care.
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