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Covered in this Customer Service trainingcourse
Course contents
This training course is broken down into 4 sections
- 1 What is good customer service?
- 2 Communicating with your customer
- 3 Handling Customer Complaints
- 4 Room for improvement

About this course
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role such as customer service reps who frequently deals with the public and provide customer care. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding customer service training course aims to supply participants with the customer service skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales by enhancing customer interactions and experiences.
Presented by
Chris MillerThe importance of Customer Service Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
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Our most popular languages
- Italian
- German
- Romanian
- French
- Polish
- Lithuanian
Customer Service Training certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Customer Service Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,423 real user reviews
Lot of useful information
This user gave this course a rating of 5/5 stars
Awesome
This user gave this course a rating of 5/5 stars
The video was useful.
The video was very informative, brief and to the point, I appreciated that it didn't talk down to me and that it gave me a greater understanding of how I can improve my customer service.The unskippable nature of the video lost it points, however for a course that is so short that wasn't much of a concern. I would recommend removing the option to make videos unskippable Or make it so you can read a summary for re-takes instead of re-watching.
Great course
Easy to understand, well structured and short videos are perfect length especially for those that have shorter attention spans
Awesome
This user gave this course a rating of 5/5 stars
Excellent
I found this course very useful, although I have been in retail for many years to what I feel I give excellent customer service this online training customer service programme makes you reflect on your own customer service and proves that there is always room for improvement. Thank You
Very good knowledge and understanding
This user gave this course a rating of 5/5 stars
Good tips
I have never been provided with training in customer service, it has made me realise how miserable I am. I will endeavour to change my ways.
Why is this customer service training important?
Business benefits
In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.
It’s estimated that UK businesses are losing £37 billion every year due to poor customer service as 73% of consumers have admitted that they’d happily spend more money for a product if it meant their experience was more positive. But it’s not just customers who’re affected. Staff who give poor service or who deal with a battery of complaints become demoralised and demotivated, lowering productivity and increasing the chances that they’ll give poor service. By raising awareness and offering hints and tips, this Customer Service training course will help you avoid the endless downward spiral of negativity, increasing your customer satisfaction and staff morale.
Your customer doesn't care how much you know until they know how much you care.
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