Customer Service Training
This online Customer Service Training course will allow you to get more from your relationships with your customers. Working in customer service means that you are the first impression that someone has of a business or individual. This course is CPD Accredited.
This Customer Service Training is essential for any company that works within a customer role and deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Sometimes, working within the customer service sector can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to provide exceptional customer service and retain customers. As well as, developing skills to appropriately deal with a range of possible situations and handle enquires effectively while adding value to the customer's experience.
By completing the Customer Service Training course participants will be able to improve their service skills. Whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Having good customer service can mean more reviews, repeat customers and generate more sales.
Alternative languages available. Check our translation page if you require an alternative language.
Key Features
- CPD Accredited
- Free trial available
- Simple and straightforward steps to good customer service
- Building relationships with customers
- Bulk discounts and demos available
- Certificates at the end of each course
- Retain customers to your business
- Course translations readily available!
Test & Certificate
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does this certificate include?
Your Customer Service Certificate includes your name, company name (if applicable), name of course taken, pass percentage, completion date, expiry date and all relevant approvals.
Who should take our Customer Services Training?
For anyone who wants more from their relationships with customers and to manage situations on the spot. This training could be for them...
This Customer Service course is appropriate for anyone who has interaction with customers. Whether it is those who work in retail with short and frequent interactions or those who maintain long-term relationships (e.g. Account Managers). This course will provide flexible skills to use in a wide range of circumstances.
Just some examples of professions that may benefit from this course are:
- Account Managers
- Receptionist/Front of House
- Retail Workers
- Client Relations Associate
- Patient Care Coordinator
And many more...
Your customer doesn't care how much you know until they know how much you care.