UK businesses lose £12 billion every year as a result of poor customer service.

  • Soft Skills
  • 40 languages
  • 30m

Learning outcomes

  • Gain a better understanding of what qualifies as 'good' customer service
  • Know how to better handle customer complaints and turn the situation around
  • Learn how to better retain clients through excellent customer service

Covered in this Customer Service course

Course contents

This online Customer Service training course is broken down into 4 sections

  1. 1
    What is good customer service?
  2. 2
    Communicating with your customer
  3. 3
    Handling Customer Complaints
  4. 4
    Room for improvement

About this course

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?

Customer Service training is, therefore, essential for anyone working in a customer-centric role, such as customer service reps who frequently deal with the public and provide customer care. For many businesses to thrive, they need to ensure that the customer has the best possible experience with them.

What’s included in this Customer Service training course?

Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding Customer Service training course is designed to equip participants with the necessary skills to handle challenging customers, deliver exceptional service, and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.

Enhance your customer service skills with iHASCO

By completing our online Customer Service course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer, or face-to-face—equipping them with the tools needed to deliver an excellent customer experience.

Explore our extensive selection of CPD accredited courses to empower your entire staff with the skills and knowledge necessary for success.

Presented by

The importance of Customer Service Training

It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 40 languages

All-inclusive

Machine-translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don’t see a course listed in the language you require, just let us know.

*Content which is not English may be machine-translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

Italian
German
Romanian
French
Polish
Lithuanian

Customer Service Training certificate

Download and print

Each of our courses ends with a multiple-choice test to measure your knowledge of the material.

This online Customer Service course concludes with a 20-question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does this certificate include?

Your Customer Service Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

1,696 real user reviews

4.8

out of 5

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Covered principles of customer service, however needs examples to demonstrate these.

Rather than have one person speaking throughout explaining how to deal with different situations, it would be improved by having examples of the scenarios played by actors to demonstrate these in action.

it was brilliant

This user gave this course a rating of 5/5 stars

Good course

This user gave this course a rating of 5/5 stars

Very useful refresher

Good course for new starters.

Valuable information even for people with experience in customer service

This user gave this course a rating of 5/5 stars

Excellent

In general I think we all think our Customer Service is good until you do a course like this and realise that you can improve. A very good reminder.

Very good

Learnt new things

excellent

This user gave this course a rating of 5/5 stars

Why is Customer Service training important?important?

Business benefits

In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.

It’s estimated that UK businesses are losing £37 billion every year due to poor customer service as 73% of consumers have admitted that they’d happily spend more money for a product if it meant their experience was more positive. But it’s not just customers who are affected. Staff who give poor service or who deal with a battery of complaints become demoralised and demotivated, lowering productivity and increasing the chances that they’ll give poor service. By raising awareness and offering hints and tips, this Customer Service training course will help you avoid the endless downward spiral of negativity, increasing your customer satisfaction and staff morale.

Your customer doesn’t care how much you know until they know how much you care.

Damon Richards

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