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Great course
Great course with some real good tips on customer service
SPOT ON
This user gave this course a rating of 5/5 stars
Well presented and succinct as always
Contains all the basics with an update to include social media as a major factor in customer feedback.
Course was informative and simple, easy to understand
This user gave this course a rating of 5/5 stars
Good clear learning
This user gave this course a rating of 5/5 stars
Essential training for a customer facing role
Clear and well structured, this could was effective in reviewing existing knowledge and learning new techniques to ensure an excellent customer experience.
Simple basic customer service knowledge
Easy to understand. Presented in an interesting way
Clear, concise, helpful. A worthwhile course with good skills teaching especially on handling customer complaints.
This user gave this course a rating of 5/5 stars
good content
very informative course
good content
it was very informative