Customer Service Training Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1571 reviews
Feel the course was aimed at people who are answering telephone complaint and not really for someone who works in a school kitchen
The course is not just aimed at consumer selling but also it can be used in other service industries.
No summary provided
I found the course precise, informative and well presented.
It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.
Useful and informative. Liked the 3 steps to follow when handling a complaint.
Great all round training
Lots of talking to sit and listen to. Better approach would be to include some actual video footage of good/bad customer service, making it more realistic to imagine scenarious.
The courses are very time consuming and would apreciate if they were a bit more condensed.
I am happy to take this course. Thanks.