Conflict Resolution Training

This CPD Accredited Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors.

4.8/5 based on 8 real user reviews
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An argument occurring at work - Conflict Resolution

LEARNING OUTCOMES

  • Understand the different types of conflict and their consequences
  • Learn strategies to prevent conflict
  • Understand how to handle serious conflict

Covered in this course

COURSE CONTENTS

This training course is broken down into 3 sections

  1. 1 Introduction to Conflict
  2. 2 Tips & Techniques
  3. 3 Handling Serious Conflict
An argument occurring at work - Conflict Resolution
An introduction to Conflict Resolution Training.
SECTION 1

This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.

Tips & Techniques to reduce conflict.
SECTION 2

This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!

Handling Serious Conflict as part of Conflict Resolution Training.
SECTION 3

This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.

ABOUT THIS COURSE

Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.

Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.

A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.

Chris Miller, a presenter of Conflict Resolution Training

Presented by

Chris Miller

The importance of Conflict Resolution Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 28 languages

ALL INCLUSIVE

Machine translated content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Conflict Resolution Training certificate

DOWNLOAD AND PRINT

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

8 real user reviews

4.8 out of 5
Very easy to under the information given
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This user gave this course a rating of 5/5 stars

good course
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This user gave this course a rating of 5/5 stars

Very handy to know all that
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N/A

Comprehensive and easy to understand
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This user gave this course a rating of 5/5 stars

Great
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Will really help me

course was pretty good
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the course was aimed at staff as opposed to members of the public which is what I wanted really

Very good
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I enjoy this course and found it informative and practical.

Useful techniques and approaches
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The course is useful in reminding ourselves about the best approach and techniques to tackle conflicts.

Why is this training important?

Business benefits

Conflict can pop up whether you’re prepared for it or not, regardless of the industry you work in, your position in the workplace or the size of your organisation. It can pop up home, when you're out and about, and when you're on the phone or social media.

That's why this Conflict Resolution training course is relevant and important for everyone - without exception!

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