Covered in this course

The Conflict Resolution Training course is broken down into 3 sections.

1) Introduction to Conflict

This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.

An introduction to Conflict Resolution Training.

2) Tips & Techniques

This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!

Tips & Techniques to reduce conflict.

3) Handling Serious Conflict

This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.

Handling Serious Conflict as part of Conflict Resolution Training.

Test & certificate

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Real user reviews

Based on 7 real user reviews.

4.71 out of 5
good course

No summary provided

Very handy to know all that


Comprehensive and easy to understand

No summary provided


Will really help me

course was pretty good

the course was aimed at staff as opposed to members of the public which is what I wanted really

Very good

I enjoy this course and found it informative and practical.

Useful techniques and approaches

The course is useful in reminding ourselves about the best approach and techniques to tackle conflicts.

Read our full reviews for Conflict Resolution Training.

Who should take this Conflict Resolution Training?

The ability to deal with conflicts effectively is a desired skill for any employee. If you want to be equipped with these skills then this course is for you.

Conflict can pop up whether you’re prepared for it or not, regardless of the industry you work in, your position in the workplace or the size of your organisation. It can pop up home, when you're out and about, and when you're on the phone or social media.

That's why this Conflict Resolution training course is relevant and important for everyone - without exception!

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