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The Conflict Resolution Training course is broken down into 3 sections.
1) Introduction to Conflict
This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.
2) Tips & Techniques
This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!
3) Handling Serious Conflict
This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.
Test & certificate
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and all relevant approvals.
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Who should take this Conflict Resolution Training?
The ability to deal with conflicts effectively is a desired skill for any employee. If you want to be equipped with these skills then this course is for you.
Conflict can pop up whether you’re prepared for it or not, regardless of the industry you work in, your position in the workplace or the size of your organisation. It can pop up home, when you're out and about, and when you're on the phone or social media.
That's why this Conflict Resolution training course is relevant and important for everyone - without exception!