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Covered in this course
This training course is broken down into 3 sections
- 1 Introduction to Conflict
- 2 Tips & Techniques
- 3 Handling Serious Conflict
This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.
This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!
This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
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Conflict Resolution Training certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
181 real user reviews
I have conflict management in many of the courses I run and found some useful tips in this training to take forward and enhance the courses I do.
Excellent content well presented
The video clips in this course were very well presented, clear and easy to understand. There was good use of clever graphics and the whole course was enjoyable and informative.
This user gave this course a rating of 5/5 stars
I enjoyed the training
Thank you for providing a very highly organised course and the speakers are nice and clear and everthing is exactly on point with the videos and with the advice thank you. The best thing about the course is if you are unsure or fail to answer the questions correctly you can re take the test. I love this about the course as you are not seen as a failure and gives everyone a chance to pass eventually. Thank you so much
Helpful & informative
This user gave this course a rating of 5/5 stars
Good enough, easy to understand
Logical. I would have preferred a PowerPoint that I read, rather than listening to someone taking 'at' me, it was a bit boring. A certain pace is also forced upon the viewer, and I am quicker than that.
It was a great inside into the subject
I found the course interesting and easy to follow. All the information was relevant and I felt I had learnt what I needed to know.
Why is this training important?
It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.
Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.