Conflict Resolution Training

This user gave this course a rating of 5/5 stars

Really enjoyed doing the course

I feel as if i got a lot more knowledge about civil service and what different roles intake

With no disrespect, I do not feel that I have gained a significant level of new knowledge., compared to my current communication skills, and building effective relationships in school, with teaching staff, and pupils. This included starting teacher training, and previous experience in primary and secondary schools, as a cover teaching assistant and cover supervisor roles. In addition, this included a Masters Level Assignment demonstrating my understanding of the Reflection Process, as part of becoming a reflective practitioner. However, due to the impact of a previous false safeguarding allegation made against me, I found this experience very stressful, which I think affected my level of resilience and ultimately meant that I was unable to qualify as a teacher. Between September and December of 2024, I applied for 17 Executive Officer Posts in The DWP and roles in other departments. From this I got through to two interviews for the DWP but failed at this stage. Along with my previous setback, this has felt quite demoralising, because I will never get this time back. It doesn't feel very nice being in receipt of Job Seekers Allowance, then having to trot along to Job Centre Pluss every two weeks, and hear the same questions, and regurgitate the same answer. Or waking up each day and thinking, how long do I have to live like this for? Or how much money I have each month after my landlord's rent has been taken out of my bank account? I am extremely careful, I do not waste any money, I cook at home, and make sure that I have fresh food and a balanced diet. I do not drink or smoke, and I walk everywhere within three miles, as I refuse to pay £2. 80 on a bus to go a few stops. With the limited amount of money I have, it is very monotenouse, and mentally draining having to eke out every single penny going round Liddle or Aldi. A decent pair of new leather shoes would be at least more than my weekly shopping bill unless I saw them in a sale. I simply do not have the financial resources to replace things like this if they wear out. I would also feel guilty if I was using public money to have a social life. But I am acutely aware that I need to gain more face-to-face contact with real people to have a conversation, rather than on a screen in a Zoom Meeting. It can feel very isolating having to live like this at present, and I honestly wonder how much longer I can put up with this. I often find myself not being able to go to sleep at night, or waking up thinking about my present situation. It makes me feel very impatient sometimes. Although I go for walks, it is very difficult not to think about my current situation, and not being able to qualify as a teacher. I would dearly love to be in a decent job, with a reasonable income, and look forward to the weekends,. I would be able to afford to run a car again and drive out to the countryside to go for a walk/ visit a National Trust Sight. Or put my tent and camping equipment in my car, and go to a nice Caravan And Camping Club Site. Feel that I could re-establish a pleasant relationship with my sister, and drive down to West Sussex to see my sister and my brother-in-law/ take them out for a meal/ go for nice walks over the Sussex Downs/ or along the beach with their golden retriever. Or move out of my present accommodation, and afford to find somewhere to live on my own, and basically do normal things again, and feel like a normal human being. I am volunteering with a local voluntary organisation and learning about research skills and evaluation, and getting involved with project work. But this is only One Half Day Per Week. If a result of completing The Civil Service Counselling and Mentoring Diploma, I have managed to secure a position in The Civil Service, (and if I do not have to contend with people using public services being referred to as customers), I may be able to give you an answer based on my experience. Because quite honestly, at the moment, excuse my language, but quite frankly it feels like fucking shit! Finally, you may like to see my Curriculum Vitae: Alan Bevan Great Barr, Birmingham 07748108077 ajbevan29@gmail.com Personal Profile A smart, intelligent, and versatile individual capable of achieving all tasks set with determination and drive. Tactful and diplomatic, highly motivated, customer focused individual with the willingness to go the extra mile. Consistent, reliable with a good work ethic to achieve deadlines and targets. Works well in a team promoting a cooperative environment to create a friendly and productive atmosphere. Excellent listening skills to ensure that customers are provided with the best quality customers service to exceed expectation. Skills • Awareness of and using online learning resources/ E Resources • Presenting information to an audience • Time management • Focusing and attention to detail • Flexible thinking • Willing to learn • Empathetic approach Seeking Work August 2004 – Present One Walsall Jan 2025 – Present Research Evaluation Volunteer : Data analysis Health Libraries of North Staffordshire: Clinical Education Centre, July 2024 August 2024 Royal Stoke University Hospital, University Hospitals of North Midlands NHS Trust, Work Shadowing : Working with stock, stock management systems and online information resources Utilised ALMA Library Management System, to withdraw stock, discharge items, and issue library cards Carried out and familiarised myself with day-to-day processes including loaning laptops Explored different E Resources to help customers use them Familiarising myself with physical and online recourses enabling easier access Preparing Introduction Packs so new Library Customers were informed of Provision and Online Bibliographic Access and E Recourses Promoting the service through face-to-face contact with library customers Creating Health Literature Searches for library customers using online Bibliographic Databases including Medline and Pub-Med developing systematic search strategies Updating Health Literacy Board as part of outreach at Stafford Public Library. Employment History University college Birmingham, Examine invigilator: Apr 2023 – Jun 2023 Welcoming students into the examination room Ensuring students didn’t break examination rules Following up queries raised by candidates and examination irregularities Setting up the room and showing students to seats Going through the regulations of the qualifications Reading questions Offering support to students with anxiety Protocol Education, Cover classroom assistant Apr 2022 – Jul 2022 • Supporting adult SEND students with creating documents on Word • Completing craft activities with students • Supporting lunch time staff to ensure students were safe • Offering extra support to the classroom teacher • Liaising with colleagues to ensure students gain the best possible education • Taking instructions from the teacher and following their rules • Working in a range of settings including classrooms and school halls Birmingham Teaching Personnel, Cover teaching assistant Dec 2020 – Apr 2022 • Taking on several agency contracts in secondary and primary schools • Covering the national curriculum • Gained experience in 2 primary schools, tutoring for students after COVID • Worked as a lunch time supervisor, supporting staff and other teachers • Liasing with agency to ensure timesheets were completed and sent on time • Dealing with students in SEND setting • Marketing skills to agencies and potential employers, to ensure continuous employment Further History Cover teaching assistant/supervisor, Hampshire teaching personnel Sep 2014 – Apr 2020 Library Helper Volunteer, Arc Charter Academy Portsmouth Sep 2018 – July 2019 Summer reading scheme, Bognor Regis Library Apr 2017 – Sep 2017 Various agency contracts – domiciliary care, teaching assistant Jan 2011 – Sep 2014 Education/Qualifications South & City College Birmingham 2021 – 2022 • Access to Higher Education. Diploma (Education) University of Northampton 2008 – 2011 • Higher Education Diploma in Health and Human Science (Merit) Chichester College 2005 – 2002 • Access to Higher Education : Allied Health care professions Liverpool John Moores University 1992 – 1993 • Post Graduate Diploma Information and Library Studies Lingurama 1990 – 1991 • Intensive Course in Teaching English as a Foreign Language University of West London 1987 – 1990 • BA (Hons) Modern European Studies Courses/ Workshops NHS England Health Literacy Awareness Training 30 – 07 – 24 References are available on request.

Useful but common knowledge