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Covered in this course

Course contents

This training course is broken down into 3 sections

  1. 1 Introduction to Conflict
  2. 2 Tips & Techniques
  3. 3 Handling Serious Conflict
An argument occurring at work - Conflict Resolution
An introduction to Conflict Resolution Training.
SECTION 1

This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.

Tips & Techniques to reduce conflict.
SECTION 2

This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!

Handling Serious Conflict as part of Conflict Resolution Training.
SECTION 3

This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.

About this course

Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.

Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.

A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.

Chris Miller, a presenter of Conflict Resolution Training

Presented by

Chris Miller

The importance of Conflict Resolution Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

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Conflict Resolution Training certificate

Download and print

At the end of this Conflict Resolution Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Conflict Resolution Certificate

690 real user reviews

4.8 out of 5
I like that it was visual and audible
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This user gave this course a rating of 5/5 stars

A simple and efficient
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A great course course for anyone to learn

excellant thanks
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This user gave this course a rating of 5/5 stars

The videos were clear and easy to follow
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This user gave this course a rating of 5/5 stars

Essential course
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Vital in creating a positive environment for all involved in both being a part of and using the organisation

very useful course /easy to understand
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This user gave this course a rating of 5/5 stars

Best ever
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It expose me to different ways in which conflict can be solved in an organisation. It also expose causes and sign in which conflicts can be in an organisation and how it can be solved

Good basic exploration
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I thought that this handled the basics of conflict, and the resolution processes required to deal with it, very well. All elements covered although I would have expected the benefits of mediation to be more highlighted. However I think this is of limited use on its own and that this is not an area that can realistically be taught seriously in a 30 minute online presentation. I believe that a face to face course in small groups would be far more effective in making this a message that sticks in people's minds and engages them fully.

Why is this training important?

Business benefits

It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.

Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.

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