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Covered in this course

Course contents

This training course is broken down into 3 sections

  1. 1 Aggressive or Violent Behaviour
  2. 2 Workplace Aggression and the Law
  3. 3 Steps: Handling Aggressive Behaviour
An image from our Handling Aggressive Behaviour Training

In the opening section of this training course, we look at the definitions of aggression and violence, and who it might affect.


In the second section of this training course, we look at the laws surrounding aggression and violence in the workplace, including employee responsibilities.


In the final section of this training course, we offer step-by-step instructions of how to effectively handle aggressive behaviour in the workplace.

About this course

Whether you usually work alone, in a shared environment, in one location, or many, it’s important to acknowledge that aggression and violence can happen. Staff need to know how to handle aggressive behaviour and what procedures to follow to keep themselves safe.

This online training course covers employer’s legal responsibilities when it comes to protecting staff from aggressive behaviour and equips staff to calmly and confidently respond to aggression, should they ever come across it.

The course can be completed in just 35 minutes and provides the user with a printable certificate upon completion.

Michelle Livings, a presenter of Handling Aggressive Behaviour Training

Presented by

Michelle Livings

The importance of Handling Aggressive Behaviour Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 41 languages

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Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Handling Aggressive Behaviour Training certificate

Download and print

Each of our courses ends with a multiple-choice test to measure your knowledge of the material.

This Handling Aggressive Behaviour Training course concludes with a 20 question multiple-choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Handling Aggressive Behaviour Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Handling Aggressive Behaviour Training certificate

114 real user reviews

4.8 out of 5
great training

This user gave this course a rating of 5/5 stars

Had to play it twice

She was clear what she said. I learnt a bit from this and hopefully I will put it into practice in the future. I have difficultly taking it all in first time, I played it twice..

One problematic test question?

One of my test questions was about what is the first thing I should do after an aggressive incident. I chose 'making sure I am safe and well', but apparently the correct answer was 'report to my manager'. Is the course suggesting I should report an incident before checking that I am safe? That it is more important to speak to my manager than to immediately remove myself from imminent danger? This seems backwards to me, or else it is worded poorly. Otherwise the course itself was sound and paced well with good information.

Very interesting

The course was very interesting and very enjoyable.

Very good course

Really is a good course with my job it's about staying safe and be aware of aggressive people

Simple and Easy to understand

The information provide are good as many people have to deal with aggressive people in the modern society .

Good and knowledgeable

This knowledgeable course I learn many things in this course in this course I learn how to handle the client of aggressive behaviour,thank you for this course.


This user gave this course a rating of 5/5 stars

Why is this training important?


It's important that you comply with the law and know the ways in which it affects you and the way you work.

Personal safety at work is a shared legal responsibility between employers and their team. The legislation that applies to personal safety sets out the responsibilities that employers have to their employees and to the public, as well as the responsibilities employees have to themselves and to each other.

An employer must take care of your health, safety, and welfare at work. They must also make sure that all potential risks are minimised no matter what role a person holds in the organisation. There will be a policy in place that addresses work-related aggression and violence as well as how to keep staff safe throughout their employment. This policy will also explain what staff must do in any situation where there is a risk or an actual incident of aggressive or violent behaviour, and what they (the employer) will do to protect and support staff.

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