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Informative
The course was adequate for all. It was informative and explained how to prepare even when delivering bad news and it does not have to be negative, it can be a win win situation. I will use the learnings the next time i need to deliver bad and positive news as it applies.
Insulting
This course focuses on senior leaders needing to deliver bad news. Examples given included a CEO needing to announce mass redundancies, and a manager informing a team member they've not hit their target. I question the relevancy for this type of training for non-managers. In a climate where a number of colleagues have been made redundant, the timing and delivery of this session has landed very poorly.
Instructor is monotone.
Found it hard to stay interested with these slides.
Very comprehensive and clearly put acros
Had some useful hints and tips to think about and some useful phrases to use.
Good course
Very good course that made you think about how to deliver bad news and turn into a two way street and make it come across in the best way possible
It was very helpful
It will help me in the future if I am put in the situation to give an employee some bad news.