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It was very helpful
This user gave this course a rating of 5/5 stars
Great content.
Pitched well, very clear and answers lots of uncertainties.
The delivery was excellent using good scenarios and approaches
This user gave this course a rating of 5/5 stars
Very informative
A very helpful course especially for anyone who may be new, to applying communication skills.
Some good, clear advice.
This user gave this course a rating of 4/5 stars
Helpful
A concise summary that is clear to follow & understand
Pretty good
The training was informative and gave appropriate guidance. Perhaps it could be extended to include delivering bad news to customers/clients eg you are not eligible for that service because ….
Well paced, excellent clear delivery, helpful additional resources.
This user gave this course a rating of 5/5 stars
good explanation of delivering unpleasant news
some good pointers helpful information
Not relevant to my role
I found this course to be irrelevant to my job role as I do not manage staff. Everything that was mentioned was common sense.