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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 Defining emotional intelligence
  2. 2 Strengthening emotional intelligence
A screenshot from our Emotional Intelligence Training course
Animation of two characters practicing emotional intelligence

In our first section, users will learn the basics about emotional intelligence, gaining an understanding of what it is and why it is important.

Two colleagues speaking to each other, expressing emotional intelligence

In this final section, users will be given the information and tools they need to practice and improve on their emotional intelligence.

About this course

When most people think of the word “intelligence”, they often imagine someone with academic achievements or qualifications, or someone who has the ability to quickly learn new skills, solve problems, or remember lots of intellectual information. Although this is one kind of intelligence, there’s another kind that’s just as important and often undervalued... Emotional Intelligence.

Emotional intelligence (also known as EI) is the ability to recognise, understand and appropriately respond to the emotions in ourselves and others. It sounds simple, but not everyone is gifted with strong emotional intelligence. Fortunately, just like general intelligence, it can be strengthened with consistent practice.

This Emotional Intelligence training course, which is suitable for all levels of employees, aims to help the user develop and demonstrate their emotional intelligence, which they can put to very good use each and every day.

Download our free Soft Skills white paper to learn more about why soft skills are important, what they are, and to take our soft skills self-assessment.

Elena Pitsiaeli, a presenter of Emotional Intelligence Training

Presented by

Elena Pitsiaeli

The importance of Emotional Intelligence Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 41 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Emotional Intelligence Training certificate

Download and print

At the end of this Emotional Intelligence Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Emotional Intelligence Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Emotional Intelligence Training certificate

190 real user reviews

4.8 out of 5

Aligns with my natural approach and values.

Very interesting

I did enjoyed the training.

have a good day i worked hard

Goleman's EQ theory comprises five core components: empathy, effective communication or social skills, self-awareness, self-regulation, and motivation. It doesn't take much to familiarize yourself with the skills that make up EQ.27 Apr 2022


Before the course I thought I was lucky enough to have natural emotional intelligence, but now I know there are definitely aspects that I need to work on! Very informative, thank you

A useful theme to consider

This user gave this course a rating of 4/5 stars

Covered the topic well

course is reasonable in length and seems to cover the topic thoroughly

useful, clear, good additional resources

Sceptical at first with reference to IQ, now a discredited notion- but found this training very useful and a good refresher on EI - useful supplementary exercises and have signed up for 'Mind Tools' newsletter which is promoted in the course.


Informative and well presented.

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