Conflict Resolution FAQs
What is conflict?
Conflict is defined as “a serious disagreement or argument, typically a protracted one.”
Someone at work doesn’t understand my point of view, how can I get them to listen?
Communication is key. Try and explain your point of view clearly and get the other person to understand why you feel this way and why your conflict with each other has made you feel this way.
What do you do if someone still won’t listen to you or accept your point of view?
If your attempts at resolving the conflict and trying to come to an amicable outcome have failed, then it may be time to take it to those higher up. Your manager or team leader might be your next port of call, try explaining to them what has happened, both sides of the conflict and why it is still continuing. If that still doesn’t work or if they are part of the problem then you might have to take the conflict to someone else senior in the business. You might also try your HR department (even if it is external).
If the problem continues, you might want to start taking a diary of notes to build a case history, this might become a problem of workplace bullying/harassment.
How can I stop an argument getting out of control?
Everyone reacts to disputes or conflicts in different ways. There are some people that react badly and more dramatically than others e.g. fighting back physically, shouting, crying, swearing or shutting down/running away from the problem. People need to step back from the situation, take a deep breath and think about things, rather than reacting instantly and regretting your reaction.
What are some quick tips for resolving conflict?
- Listen to the other person and their point of view
- Remain calm
- Try to see someone else's point of view
- Try to say things in a positive tone/way
- Try to think of solutions for the issue
- Be honest
- Tell the other person how you are affected and how it’s made you feel
What is emotional awareness?
It is the ability to make sense and recognise your own emotions as well as those in others. Emotional awareness is also a big part of emotional intelligence. Being highly aware of yours and other’s emotions means that you can learn from the feelings quickly.
Why is emotional awareness key in conflict?
Emotional awareness helps you to:
- Use good communication skills
- Understand what can be troubling other people
- Influence others
- As well as understand what is troubling you
- While being involved in a conflict, try to stay motivated
What are the possible sources of conflict at work?
There can be various and many different reasons for conflict in or out of the workplace, but some of the most common ones are:
- Personal differences - values, ethics, personality traits, age, status and many more.
- Ideas/choices - conflict can happen when people are in competition with each other or when they have different or incompatible work styles & goals.
- Bad communication - this is one of the biggest causes of conflict.
- Stress/emotional issues - heavy workload and added pressure can make people more prone to reacting differently when confronted with conflict, e.g. overreacting to something small at work.
- Poor management - an employee may feel like they do not have the right training or that their manager has an aggressive leadership style that they don't agree with.
FAQs regarding our Conflict Resolution course
How long does this course take?
This course takes 30 minutes to complete with a 20 question multiple choice test at the end. Once this is completed you will be given your certificate.
Why is this training important?
This training course is important because conflict can arise within any workplace, and the ability to communicate effectively with the aim of preventing conflict is a sort after trait for employees.
What approval does this course have?
This course is CPD Accredited.
How long is my certificate valid for?
It is up to the training administrator of the employee as to when training needs to be refreshed. However, to stay up-to-date with legislation, we recommend that training should be renewed every year.
What devices can I complete the course on?
Our courses can be completed on a range of devices, they’re compatible with Desktops, laptops, mobile phones, iPads and other tablets.
Documents and resources
Conflict Resolution Personal Lists
This is a template that can be used for you to write down your feelings about a conflict. It’s a tool to help you find a successful resolution.
6 Tips: Positive Body Language
You can help to prevent or resolve conflict with the help of your body language. It’s simple really…
The Triple-Filter Test
A quick reminder of three important questions before you let negative thoughts escalate into conflict!