Conflict Resolution

As a leading provider of HR Compliance eLearning, our experts are often asked about Conflict Resolution. We’ve collected all of those questions and answered them for you below…

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Frequently asked questions
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Frequently asked questions

Yes, Conflict Resolution training course is CPD Accredited and takes just 30 minutes to complete.
Conflict is defined as “a serious disagreement or argument, typically a protracted one.”
Communication is key. Try and explain your point of view clearly and get the other person to understand why you feel this way and why your conflict with each other has made you feel this way.
If your attempts at resolving the conflict and trying to come to an amicable outcome have failed, then it may be time to take it to those higher up. Your manager or team leader might be your next port of call, try explaining to them what has happened, both sides of the conflict and why it is still continuing. If that still doesn’t work or if they are part of the problem then you might have to take the conflict to someone else senior in the business. You might also try your HR department (even if it is external). If the problem continues, you might want to start taking a diary of notes to build a case history, this might become a problem of workplace bullying/harassment.
Everyone reacts to disputes or conflicts in different ways. There are some people that react badly and more dramatically than others e.g. fighting back physically, shouting, crying, swearing, or shutting down/running away from the problem. People need to step back from the situation, take a deep breath and think about things, rather than reacting instantly and regretting their reaction.
- Listen to the other person and their point of view
- Remain calm
- Try to see someone else’s point of view
- Try to say things in a positive tone/way
- Try to think of solutions for the issue
- Be honest
- Tell the other person how you are affected and how it’s made you feel
It is the ability to make sense of and recognise your own emotions as well as those in others. Emotional awareness is also a big part of emotional intelligence. Being highly aware of your and others’ emotions mean that you can learn from your feelings quickly.
Emotional awareness helps you to:
- Use good communication skills
- Understand what can be troubling other people
- Influence others
- As well as understand what is troubling you
- While being involved in a conflict, try to stay motivated
There can be various and many different reasons for conflict in or out of the workplace, but some of the most common ones are:
- Personal differences – values, ethics, personality traits, age, status, and many more.
- Ideas/choices – conflict can happen when people are in competition with each other or when they have different or incompatible work styles & goals.
- Bad communication – is one of the biggest causes of conflict.
- Stress/emotional issues – heavy workload and added pressure can make people more prone to reacting differently when confronted with conflict, e.g. overreacting to something small at work.
- Poor management – an employee may feel like they do not have the right training or that their manager has an aggressive leadership style that they don’t agree with.