Consumer Rights FAQs & Resources

As a leading provider of HR Compliance eLearning, our experts are often asked about Consumer Rights. We've collected all of those questions and answered them for you below...

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Consumer Rights FAQs

What are consumer rights?

When you buy good services or digital content, there are laws to protect consumers rights. You can be helped with consumer rights when things go wrong and this includes: credit cards, faulty goods, bad service, counterfeit stock, contractual problems, problems with builders and traders. Here are some useful contacts for help with your consumer rights.

What different consumer rights are there?

Here are the basic consumer rights from the Consumer Bill of Rights:

  • Right to safety
  • Right to be informed
  • Right to choose
  • Right to be heard
  • Right to satisfaction of basic needs
  • Right to redress
  • Right to consumer education
  • Right to a healthy environment

What law is there relating to consumer rights?

The Consumer Rights Act 2015 is the main piece of legislation regarding consumer rights. This legislation relates to the rights of consumers and their protection when buying consumer products. See more on the .GOV website

FAQs regarding our Consumer Rights courses

How long do the courses take?

The Consumer Rights Training for Retailers - DIGITAL CONTENT takes 35 minutes to complete.

The Consumer Rights Training for Retailers - GOODS takes 35 minutes to complete.

The Consumer Rights Training for Retailers - SERVICES  takes 30 minutes to complete.

What approval do they course have?

All 3 of these courses are CPD Accredited for your reassurance.

Why is this training important?

This training is important as it shows you what rights consumers have from the retailers perspective. So retailers know what quality of service they should provide and what legal standards they must meet.

Who are these courses suitable for?

These courses are suitable for retailers in any of the 3 areas; services, goods and digital content.

What devices is this course available from?

Our courses can be completed on a range of devices, they’re compatible with Desktops, laptops, mobile phones, iPads and other tablets

Does this course work towards legislation compliance?

Yes, these 3 courses help users work towards compliance of The Consumer Rights Act 2015.

How long is my certificate valid for?

It is up to the training administrator of the employee as to when training needs to be refreshed. However, to stay up-to-date with legislation, we recommend that training should be renewed every year.

Documents and resources

  • Contract Terms - Blacklist and Grey List

    The Consumer Rights Act includes a BLACKLIST and a GREY LIST of contract terms. The BLACKLIST contains terms which are LIKELY to be judged unfair. The GREY LIST contains terms which MAY BE judged unfair, depending on circumstances. This resource gives examples of the types of things which may find themselves on one of these lists.

  • Step-by-Step Guide to Customer Returns

    What should you do if a customer returns one of your products? Here we take you through a step-by-step process to determine what you MUST LEGALLY do, REFUND, REPLACE, REPAIR, REDUCE or DO NOTHING. It all depends on when they bought the product, whether they’ve used it, whether you have a returns policy and what’s wrong with it.

  • The Supply of Goods and Services (Regulations)

    This resource links with our Consumer Rights for Retailers training course with covers the Consumer Rights Act. Here we briefly list other regulations which affect the supply of goods and services

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