Frequently asked questions
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When you buy good services or digital content, there are laws to protect consumers’ rights. You can be helped with consumer rights when things go wrong and this includes: credit cards, faulty goods, bad service, counterfeit stock, contractual problems, and problems with builders and traders. Here are some useful contacts for help with your consumer rights
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Here are the basic consumer rights from the Consumer Bill of Rights:
- Right to safety
- Right to be informed
- Right to choose
- Right to be heard
- Right to satisfaction of basic needs
- Right to redress
- Right to consumer education
- Right to a healthy environment
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The Consumer Rights Act 2015 is the main piece of legislation regarding consumer rights. This legislation relates to the rights of consumers and their protection when buying consumer products. See more on the .GOV website
