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Covered in this course
This training course is broken down into 4 sections
- 1 Background
- 2 Customer Rights Act
- 3 Terms and Conditions
- 4 Disputes
This section looks at who the Consumer Rights Act applies to and who it doesn't. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.
Here look at what constitutes 'digital content' and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the 'right to supply' and a retailer's legal responsibilities. We also consider the remedies if digital content fails to meet standards.
This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the 'Fairness Test'. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.
Customer complaints can usually be resolved directly. However, this is not always the case. If a complaint remains unresolved, a customer may want to take further action. This section looks at the route a customer may take, including 'Alternative Dispute Resolution'.
About this course
Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they're unsatisfied with digital content they have purchased.
THIS course has been written for the RETAILER. It's been created for anyone who sells any type of digital content to the public.
It clearly states a customer's rights in the eyes of the law, and it provides practical guidance on how to deal with customer complaints. It also explains how retailers can make sure their digital content meets legal standards.
Anyone that sells digital content should have a thorough understanding of consumer rights. Our consumer rights for retailers course looks into The Consumer Rights Act 2015 in detail, as well as looking into terms & conditions and how to deal with customer disputes effectively.
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Consumer Rights Training certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Consumer Rights Training for Retailers - DIGITAL CONTENT course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Consumer Rights Training for Retailers - DIGITAL CONTENT Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
It's important that you comply with the law and know the ways in which it affects you and the way you work.
In October 2015 Consumer law was subject to some big changes as the Consumer Rights Act came into force. The changes included:
- What to do when goods are faulty
- What happens when there are unfair terms in a contract
- More flexibility for enforcers to respond to breaches in law
- Digital Content - What happens when it's faulty? Consumers now have the right to replacements or repair
- Changes to how services should be match up to what was agreed between the consumer and the seller
Explore more on legislation
Digital content to be of satisfactory quality
(1) Every contract to supply digital content is to be treated as including a term that the quality of the digital content is satisfactory.
(2) The quality of digital content is satisfactory if it meets the standard that a reasonable person would consider satisfactory, taking account of—
(a) any description of the digital content,
(b) the price mentioned in section 33(1) or (2)(b) (if relevant), and
(c) all the other relevant circumstances (see subsection (5)).