Covered in this course

The Consumer Rights Training for Retailers - GOODS course is broken down into 4 sections.

1) Background

In this section we take a quick look at basic definitions used in the Consumer Rights Act and who and what the Act applies to. 

Consumer Rights for Retailers - Background Terms

2) The Consumer Rights Act

This section looks at the Consumer Rights Act regarding goods. It explains the standards which must be met by your products and what you must do if a customer complains about them. It includes a very useful step-by-step guide to the process of handling complaints.

Consumer Rights for Retailers - The Consumer Rights Act

3) Terms and Conditions

This section covers fair wording. It looks at terms and conditions, notices and contracts. It talks about greylisted terms and blacklisted terms. A downloadable pdf explains what shouldn’t be said and what can’t be said. Use of any of these terms is likely to be challenged!

Consumer Rights for Retailers - Terms and Conditions

4) Disputes

Usually, if a customer complains about a product they’ve bought it can be resolved directly with them, face-to-face. However, sometimes this does NOT resolve the problem. We look at what happens next, including using Alternative Dispute Resolution instead of going to court.

Consumer Rights for Retailers - Disputes

Consumer Rights Training Certificate

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Consumer Rights Training for Retailers - GOODS course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Consumer Rights Certificate includes your namecompany name (if applicable), name of course takenpass percentagedate of completionexpiry date and stamps of approval or accreditations by recognised authorities.

Consumer Rights Training Certificate

Real user reviews

Based on 7 real user reviews.

4.14 out of 5
Good and to the point.

Explains the important parts thoroughly without over complicating matters

Too Long

Although I found the training informative, I felt there was not enough interaction and a lot of information to be processed. Which therefore made the course seem very long.

easy to use, informative.

No summary provided

Very Informative and knowlegable

Excellent Information

Yeah, not bad.

No summary provided


No summary provided

Excellent easy to use and understand

No summary provided

Read our full reviews for Consumer Rights Training for Retailers - GOODS.

Legislation relating to consumer rights

It's important that you comply with the law and know the ways in which it affects you and the way you work. Take a look at relevant legislation below.

The Consumer Rights Act 2015

The Consumer Rights Act sets certain standards that are expected for goods, services or digital content.

It gives customers a number of new rights and remedies if the products or services they buy fall short of the standards required.

Anyone selling goods, services or digital content should have a thorough understanding of The Consumer Rights Act. 

Goods to be of satisfactory quality

(1) Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

(2) The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—

(a) any description of the goods,

(b) the price or other consideration for the goods (if relevant), and

(c) all the other relevant circumstances (see subsection (5)).

Chapter 2, Goods, Section 9 - The Consumer Rights Act
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