Placeholder image for The importance of customer service skills
eLearning news & guides
Consumer Rights Training for Retailers - GOODS
This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products. It explains what customers' rights are from the perspective of the RETAILER and can be used in conjunction with our other Consumer Rights Training titles.
4.6/5 based on 35 course reviews
Learning outcomes
- Understand who the Consumer Rights Act apply to
- Know how to resolve any disputes
- Understand what liability you have regarding goods
Covered in this course
Course contents
This training course is broken down into 4 sections
- 1 Background
- 2 The Consumer Rights Act
- 3 Terms and Conditions
- 4 Disputes
SECTION 1
In this section we take a quick look at basic definitions used in the Consumer Rights Act and who and what the Act applies to.
SECTION 2
This section looks at the Consumer Rights Act regarding goods. It explains the standards which must be met by your products and what you must do if a customer complains about them. It includes a very useful step-by-step guide to the process of handling complaints.
SECTION 3
This section covers fair wording. It looks at terms and conditions, notices and contracts. It talks about greylisted terms and blacklisted terms. A downloadable pdf explains what shouldn’t be said and what can’t be said. Use of any of these terms is likely to be challenged!
SECTION 4
Usually, if a customer complains about a product they’ve bought it can be resolved directly with them, face-to-face. However, sometimes this does NOT resolve the problem. We look at what happens next, including using Alternative Dispute Resolution instead of going to court.
About this course
There is a lot of information on the internet for consumers, explaining their rights and telling them what to do to complain about goods or products they buy, but rather less to help retailers.
This course has been written from the perspective of the RETAILER. It’s for anyone who sells goods or products to the public.
It’s a practical guide to consumer law. It’s all about making sure products meet legal standards and knowing what customers’ rights are – in order to stay within the law when dealing with a complaint.
The Consumer Rights Training for Retailers selling goods looks at The Consumer Rights Act 2015 in depth, terms & conditions between the seller and the customer and how to effectively deal with customer disputes, including the Alternative Dispute Resolution.
We also offer consumer rights training for those selling services and for those selling digital content.
Presented by
Keith WickhamThe importance of Consumer Rights Training for Retailers - GOODS
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 36 languages
All inclusive
Machine translated* content is included for free with all our popular courses.
It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.
Our most popular languages
- Italian
- German
- Romanian
- French
- Polish
- Lithuanian
Consumer Rights Training certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Consumer Rights Training for Retailers - GOODS course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Consumer Rights Training for Retailers - GOODS Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
35 real user reviews
Dry, Summaries not proofread for errors.
This user gave this course a rating of 3/5 stars
Very informative course
This user gave this course a rating of 5/5 stars
Very good course on Consumer Rights
It is an easy to follow, step by step course, which offers you several ways to take in the information. Choosing which option is the best learning strategy for you. I would not be apprehensive about using this with my team.
Very clear and easy to use
This user gave this course a rating of 5/5 stars
Simple and easy to follow
This user gave this course a rating of 5/5 stars
Useful and informative
The course was useful and informative. The videos and explanations given through different circumstances made this easier to take in the information as opposed to reading the information
5*
This user gave this course a rating of 5/5 stars
Very informative.
This user gave this course a rating of 4/5 stars
Why is this training important?
Compliance
It's important that you comply with the law and know the ways in which it affects you and the way you work.
The Consumer Rights Act sets certain standards that are expected for goods, services or digital content.
It gives customers a number of new rights and remedies if the products or services they buy fall short of the standards required.
Anyone selling goods, services or digital content should have a thorough understanding of The Consumer Rights Act.
Explore more on legislationGoods to be of satisfactory quality
(1) Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
(2) The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a) any description of the goods,
(b) the price or other consideration for the goods (if relevant), and
(c) all the other relevant circumstances (see subsection (5)).
Ready to get started?
We’ve helped over 10,000 organisations easily work towards legislative compliance. Let us help you too.