Covered in this course

The Consumer Rights Training for Retailers - SERVICES course is broken down into 4 sections.

1) Background of Consumer Rights

This section includes essential background information about the Consumer Rights Act.

Diagram illustrating consumer rights and product guarantees as part of Consumer Rights Training

2) The Supply of Services

Here we look at the specific rules and standards required when providing services to customers. What do ‘services’ include? What are the statutory rights of the consumer? If there's a problem, what should be done about it?  We also look at 'duty of care'.

Image with quotes to highlight the level of standards that must be met by the person or business selling the service

3) Terms and Conditions

Making sure your terms and conditions, notices and contracts are written fairly is very important. There are terms which cannot be used and terms which sometimes can not be used. A downloadable pdf contains a list of greylisted and blacklisted terms and conditions.

Image showing a breach of contract as part of our Consumer Rights Training course

4) Disputes

In most cases, complaints can be dealt with directly with customers. But sometimes no agreement can be reached. In this section we look at what happens next if a customer is unhappy with the service you have provided and the problem cannot be simply resolved face-to-face.

Consumer Rights for Retailers - Section 4 looks at customer disputes

Consumer Rights Training Certificate

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Consumer Rights Training for Retailers - SERVICES course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does certificate include?

Your Consumer Rights Certificate includes your namecompany name (if applicable), name of course takenpass percentagecompletion dateexpiry date and stamps of approval or accreditations by recognised authorities.

Consumer Rights for Retailers (Services) Training Certificate

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Legislation relating to consumer rights

It's important that you comply with the law and know the ways in which it affects you and the way you work. Take a look at relevant legislation below.

The Consumer Rights Act 2015

In 2015 the Consumer Rights Act pulled together all the different EU and UK consumer regulations into ONE set of rules.  Anyone supplying goods, services or digital content needs to know about these rules. 

Whenever a customer buys something from you, no matter how much it costs – as long as it’s not free, you and your customer are entering into a contract which is legally binding.

The Consumer Rights Act sets out certain standards for these consumer contracts and also what happens if what you supply isn’t up to the legal standard required.

Service to be performed with reasonable care and skill -

(1) Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

Chapter 4, Services, The Consumer Rights Act 2015
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