The Consumer Rights Act is all about making sure products meet legal standards and knowing what customer rights are.
- Business Compliance
- 40 languages
- 25m
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Multiple use from as little as £5.00 pp
Single use £27.50 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
- Understand who the Consumer Rights Act apply to
- Know how to resolve any disputes
- Understand what liability you have regarding services
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Covered in this course
Course contents
This training course is broken down into 4 sections
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1Background of Consumer Rights
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2The Supply of Services
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3Terms and Conditions
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4Disputes
About this course
This course has been written for people who provide services to customers. It explains customer rights from the perspective of the retailer – the person selling the service.
Anyone who provides services to customers needs to understand the legal standards they need to meet and know what their customers’ rights are if these standards are not met.
Not meeting consumer rights can result in hefty consequences for businesses. You can be fined by various Ombudsman and/or Regulators, or have no choice but to give a customer a refund which could result in a loss of profits. You also run the risk of losing loyal customers to competitors if they have experienced poor customer service – Poor customer service costs UK businesses more than £200 billion each year.
We also provide consumer rights training for retailers who are selling goods and digital content – Consumer rights training for those selling goods & Consumer rights training for those selling digital content.
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