The Consumer Rights Act is all about making sure products meet legal standards and knowing what customer rights are.

  • Business Compliance
  • 40 languages
  • 25m

Learning outcomes

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding services

Covered in this course

Course contents

This training course is broken down into 4 sections

  1. 1
    Background of Consumer Rights
  2. 2
    The Supply of Services
  3. 3
    Terms and Conditions
  4. 4
    Disputes

About this course

This course has been written for people who provide services to customers. It explains customer rights from the perspective of the retailer – the person selling the service.

Anyone who provides services to customers needs to understand the legal standards they need to meet and know what their customers’ rights are if these standards are not met.

Not meeting consumer rights can result in hefty consequences for businesses. You can be fined by various Ombudsman and/or Regulators, or have no choice but to give a customer a refund which could result in a loss of profits. You also run the risk of losing loyal customers to competitors if they have experienced poor customer service – Poor customer service costs UK businesses more than £200 billion each year.

We also provide consumer rights training for retailers who are selling goods and digital content – Consumer rights training for those selling goods & Consumer rights training for those selling digital content.

Presented by

The importance of Consumer Rights Training for Retailers – SERVICES

It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

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