Customer Service Training Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1576 reviews
The videos provided explains in very well depth each aspect required to know for customer service skills. However the course in itself is quite long and time consuming and could potentially be shortened in aspects to make it easier to complete.
Feel the course was aimed at people who are answering telephone complaint and not really for someone who works in a school kitchen
It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.
The courses are very time consuming and would apreciate if they were a bit more condensed.
There were a couple of questions in the assessment with misleading answers - eg one of the answers was: non-verbal or eye contact. Eye contact IS non-verbal. The other misleading question concerned closed questions - the answer was that helps your customer expand but I disagree; in fact I think the opposite is true. I would be interested in you reviewing this and getting back to me please. I'm also not convinced that mimicking your customers behaviour/tone etc is a good idea!
No summary provided
Good knowing the training modules to develop good customer service as I am at the frontline guard position. Thank you
Just don’t do the test on a smart phone if you have big fingers
Overall, the training video was very informative and engaging, which allowed to pick up on new skills which would enhance my customer service skills.
Good customer service is likely to be spread more verbally in my experience than negative. It is a personal opinion as I give both positive and negative feedback to friends and also on the particular suppliers website where available. Further, question regarding positive negative feedback travelling faster, Again, If I have experienced great customer service, I always tell my friends verbally first not on a website first then my friends. Again, I feel this is subjective. I am 69 years old so perhaps my view of feedback differs? Age + Experience lol