Customer Service Training Reviews

We ask our users to rate and review our course immediately after they've completed their training. Here's what people are saying...

USER REVIEWS

Average score 4.8

1547 reviews

  • 87% 5
  • 9% 4
  • 3% 3
  • 1% 2
  • 1% 1
Good

Good knowing the training modules to develop good customer service as I am at the frontline guard position. Thank you

4/5
Simple and straightforward

Just don’t do the test on a smart phone if you have big fingers

4/5
Very informative and engaging

Overall, the training video was very informative and engaging, which allowed to pick up on new skills which would enhance my customer service skills.

4/5
Subjective Questions

Good customer service is likely to be spread more verbally in my experience than negative. It is a personal opinion as I give both positive and negative feedback to friends and also on the particular suppliers website where available. Further, question regarding positive negative feedback travelling faster, Again, If I have experienced great customer service, I always tell my friends verbally first not on a website first then my friends. Again, I feel this is subjective. I am 69 years old so perhaps my view of feedback differs? Age + Experience lol

4/5
Good overview of subjects

Good overall content. Clearly explained. Idealised scenarios and failed to recognise that many people find non verbal communication such as eye contact, smiling difficult and that diversity should embraces many different styles of appearance / cultural expression. Worked in many different roles where there is no flexibility ( eg scripted , timed phone calls) & lack of managerial support or willingness to communicate on issues arising.

4/5
Takes to long to get to the tests

Please can you make it possible for all the training videos to be able to skip straight to the test section. The videos are useful but it’s very frustrating not being able to skip them and just do the test.

4/5

4/5
Recap of what we know

Its a good recap of what we already know and what is common sense regarding Customer Services

4/5
Good

A simple course to refresh and confirm good customer service practises.

4/5
Well structured

The content of this course is the basis for all positive people interaction.

4/5

Ready to get started?