Customer Service Training Reviews

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I feel this is very basic and the test can be accessed prior to the course being completed. Five questions does not give staff the level of knowledge we require.

Content excellent however images totally Ageist. all your images seem to be pretty young '20' somethings - this is not the reality of a true office environment. Very Disappointing in this aspect

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but the overall problem with it is that most of the information being said during the course was already known to me and not having the ability to skip over some of the videos was really frustrating

As customer service is about interaction and the different aspects and outcomes of those interactions, having a bloke droning on for 35 minutes didn't seem to really get to grips with the topic

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course consists of the obvious and questions a monkey could answer , I believe it to be part of a cynical exercise in "rubber stamping"to reach compliance, rather than possessing any real value.SuggestionsSet some scenarios where customer service is difficult to achieve or conflicts with other corporate goals. e.g. where there genuinely isn't an answer to a customers needs.Question the obvious , do customers really like to be called by their name ? in some countries you'd only use first name , if being familiar or rude.Avoid the "Obviously very stupid answers" in multiple choice.Even then I am not sure this would help , as things like a desire to implement good customer service are part of a persons values , beliefs and inclinations and often bad customer service is a result of stress , overwork or lack of resources , not a lack of knowledge and therefore not resolvable by training.

Due to above, guessed most of the answers (though most were common sense)