Customer Service Training Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1574 reviews
A well rounded course covering the first encounter to dealing professionally with complaints
No summary provided
No summary provided
Feel the course was aimed at people who are answering telephone complaint and not really for someone who works in a school kitchen
The course is not just aimed at consumer selling but also it can be used in other service industries.
No summary provided
I found the course precise, informative and well presented.
It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.
Useful and informative. Liked the 3 steps to follow when handling a complaint.
Great all round training