Customer Service Training Reviews

Lots of talking to sit and listen to. Better approach would be to include some actual video footage of good/bad customer service, making it more realistic to imagine scenarious.

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Course more suited for retail customer services

The training is useful but in my case it should be more appropriate for face to face customer service..this training is mainly aimed at those who work from home in smart working as agents.

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I would have liked a better screen layout so that the transcript could be read alongside the video. I had to scroll down screen to read transcript therefore couldn't view relevant part of video at the same time

While there are some useful bits in this course that will aid people in their customer service going forward the active listening section could be updated/changed.Mirroring tone is encouraged in the training while a positive is good to mirror mirroring the speed of talking and louder tone isn't good customer service advice if a customer is talking quickly it frequently means there panicked or angry mirroring this tone can often exasperate these feelings where getting a more levelled tone and attempting to calm the customers tone and get them to mirror yours can calm them and make a solution easier to come to and improve the customer experience.

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all very much common sense. workloads on staff will affect customer service many companies simply do not employ enough staff to make customer service work well. appraisals are used by businesses to supress wages and manipulate staff that is clear and evident appraisals are not used to improve or help staff or service .

I get one you’re trying to achieve with this course but some of the questions are way over complicated and don’t read well to a UK audience.