We're helping businesses save: 88% of our clients said they had saved money as a direct result of using iHASCO*.

Bar Staff Training (Working in Licensed Premises)

Licensing laws are essential in controlling the sale and supply of alcohol. Our Bar Staff Training (Working in Licensed Premises) includes a guide on age verification and how to refuse someone. It also includes public safety and preventing crime, violence, disorder, or nuisance behaviour.

60mHealth & Safety

Food Hygiene Level 1 Training Course

This Food Safety and Hygiene Level 1 Training is vital for anyone who works where food is sold, made, or served. This is essential to prevent food poisoning and contamination and ensure cleanliness and good personal hygiene. It also looks at safe storage and waste disposal.

50mHealth & Safety

Food Hygiene Level 2 Training Course

The Food Safety and Hygiene Level 2 Training is legally required for anyone who regularly handles food in production, preparation or sale. This course is in-depth and builds on the Level 1 course. The course covers everything you need to know about food poisoning and explains how food can become contaminated.

70mHealth & Safety

Food Allergy Awareness Training

Food Allergy Awareness Training is a legal requirement set by the EU Food Information for Consumers Regulation. It states that food allergen information must be supplied to consumers to protect them from harm. This course details exactly what allergens are, the laws surrounding them and how to avoid cross-contamination.

35mHealth & Safety

COSHH Training

Our COSHH Training covers chemical and hazardous substance safety in the workplace. COSHH stands for the Control of Substances Hazardous to Health. This course will cover the hazardous symbols, what the effects of exposure are and simple steps to protect yourself in the workplace.

25mHealth & Safety

Fire Awareness Training

Fire Awareness Training is a legal requirement for all businesses. This course provides information about the nature of fire, fire signs, hazards and how to handle an emergency. This course also touches upon how to correctly use fire extinguishers and what fires they should be used on.

30mHealth & Safety

Fire Warden Training (Marshal)

It is a legal requirement for every workplace to have a Fire Marshal. This Fire Marshal Training is a key component in ensuring that your workplace maintains a good health and safety standard. This course also details exactly what proactive and reactive duties are expected from the Warden.

40mHealth & Safety

First Aid Appointed Person Training

It is strongly recommended that First Aiders complete refresher training at yearly intervals in between their practical training. Our CPD Accredited First Aid at Work Training can be completed in just over an hour.

20mHealth & Safety

Drug and Alcohol Awareness Training

This Drug & Alcohol Awareness Course is suitable for all different industries and all employees. The aim of this course is to raise awareness of drug and alcohol addiction and make sure it doesn't become a problem at work. Through this course, you will learn the signs to identify in others as well as the effects on your health.

25mHuman Resources

Environmental Awareness Training

Our Environmental Awareness Training Course is suitable for all employees in all industries. This course will give staff a solid understanding of the impact that workplaces have on the environment and what they can do to reduce their impact on the environment as an individual.

45mBusiness Compliance

Manual Handling Training

This Manual Handling Training is essential for not just warehouse employees but any employees that have day-to-day lifting tasks. This course also includes the 'LITE' lifting technique - Load, Individual, Task and Environment are all the things that you need to consider for any manual handling task.

35mHealth & Safety

Spill Kit Training: Chemicals & Oils

This Spill Kit Training aims to reduce the risks associated with spills and includes things to stop them from spreading. Spill Kits are to be used in emergencies and there are various size spill kits that can be purchased for a workplace. Most contain the same base products and vary in purpose, this course will include what procedure to follow when you encounter a spill.

20mHealth & Safety

Sexual Harassment Awareness Training

Sexual Harassment Awareness Training is important for ALL employees. This course will raise awareness and provide tools and information to prevent and identify unwanted behaviour in the workplace.

20mHuman Resources

Customer Service Training

This Customer Service Training is essential for anyone who works in a customer-centred role. Working with customers can mean that you have to deal with tricky situations on the spot and only have a few seconds to decide your reaction. Having good customer service can result in customer retention and bigger and more frequent sales.

35mSoft Skills

Conflict Resolution Training

This Conflict Resolution Training is CPD Accredited and gives you strategies to best deal with conflict. It has been found that 85% of people deal with conflict at work and 29% of people deal with it nearly constantly.

30mSoft Skills

HACCP Training Level 2

If your business produces, handles, retails, or distributes consumable products, you are legally required to implement HACCP as a food safety management system. This course teaches users to put HACCP principles into practice.

35mHealth & Safety

Emergency First Aid at Work Training - Refresher

This online refresher training course is a great tool for staff who want to refresh their knowledge on emergency first aid. Users will look at the primary survey, the secondary survey and some of the possible first aid treatments. 

50mHealth & Safety

Food Hygiene Level 3 Training Course

Our comprehensive Level 3 Food Safety Training is suitable for supervisors, managers or business owners. This course includes and will develop on the content included in Level 1 and Level 2 Food safety training. 

180mHealth & Safety Management

Mental Health Awareness Training

Mental Health Awareness training is suitable for every employee in every industry. Our IOSH Approved course aims to remove the stigma around mental ill-health and provides users with a wellbeing toolkit to manage day-to-day mental health. 

40mHuman Resources

Risk Assessment Training

This Risk Assessment Training is the perfect tool for those looking to understand the 5 steps of risk assessment and how you can work towards compliance with The Management of Health and Safety at Work Regulations 1999. This course is IOSH Approved.

30mHealth & Safety Management

Our team of experts

We’ve helped thousands of UK businesses easily work towards compliance with Health & Safety and HR legislation...

My team helps Hospitality and Retail businesses on a daily basis with high-quality Health & Safety and HR Compliance training. If you’re looking for easy-to-use, cost-effective training, get in touch with us today and see how we can help you.

Your Legal Hospitality & Retail Responsibilities

  • The Licensing Act 2003

    There are four main aims of this legislation, preventing crime, promote public safety, prevent public nuisance and protect children from harm. Any organisation that sells alcohol has to adhere to these responsibilities.

  • The Food Hygiene Regulations 2006

    This legislation displays the basic hygiene requirements for those working with food, including the premises and equipment staff use and the training. Proof of adequate training and practice is required by law.

  • The Food Information Regulations 2014

    This legislation changed the wat allergens were labelled on food packaging. It states that you can no longer say if you don't know if an allergy is present, you can't say that it 'could' contain an allergen, oral statements need to be backed up in writing and any non-compliance can result in a large fine.

  • The Control of Substances Hazardous to Health Regulations 2002

    This legislation assigns duties to employers to protect employees from hazardous substances at work. Risks should be assessed and any potential exposure should be controlled, and there should be procedures in place for accidents/emergencies. Finally, training should be supplied to anyone who may be exposed.

  • The Regulatory Reform (Fire Safety) order 2005

    This legislation requires employers to provide training to ALL staff and is good practice to renew training every 12 months. By providing this training staff are equipped to deal with these emergencies and potentially save their lives.

  • The Health and Safety (First Aid) Regulations 1981

    This legislation states that employers have to provide 4 things: adequate first aid equipment, adequate first aid facilities, adequate first aid personnel, risk assessments and inform employees of First Aid arrangements.

  • The Misuse of Drugs Act 1971

    This act has three different classes Class A/B/C drugs. These three different classes have different penalties. Possible offences are possession of a drug unlawfully, possession of a drug with intent to supply, supplying an illegal drug or allowing premises you occupy to be used unlawfully to supply or produce drugs.

  • The Environmental Protection Act 1990 and the Environment Act 1995

    This legislation states that any employees who produce, handle or dispose of waste have a responsibility to make sure it's done properly and safely. It also allows businesses and households to be given fines or prison sentences.

  • The Manual Handling Operations Regulations 1992

    This legislation states that manual handling can include any lifting, pushing, pulling, carrying or lowering. Manual Handling should be suitable for the individual and the risks with the task have been assessed.

Ready to get started?

Try it for free Request a quote

Frequently asked questions

People in the hospitality industry need to be well-trained to do their jobs properly. Without training, employees can make costly and dangerous mistakes that negatively affect the business and its reputation.
Investing in training is essential for any business in the hospitality industry. It can help to improve employee productivity and effectiveness, as well as customer satisfaction. In a competitive market, businesses that can offer a superior customer experience will be the ones that succeed. Training is one of the critical factors that can help achieve this goal.
Retail training is essential for those who work in customer-facing roles. It teaches employees the basics of good customer service, how to deal with demanding customers, and how to provide a positive shopping experience. It also covers crucial health and safety topics so that your staff understand and follow best practices.
Poorly trained retail staff can harm business reputation and performance. Untrained staff members can result in delays, missed sales opportunities, and customer dissatisfaction. Good training helps employees to be more efficient and effective in their roles. It can help improve the overall customer experience, leading to increased sales and profitability.
Key training topics for retail and hospitality staff include (but are not limited to) Food Hygiene, Fire Awareness, Manual Handling, Customer Service, Conflict Resolution, Working in Licensed Premises, COSHH, GDPR awareness, Communication Skills, and many more.
 Cookies