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It's essential that organisations in the retail and hospitality sectors provide their staff with comprehensive training upon returning to work in light of COVID-19. Training is particularly important in these industries due to employees working in close contact with consumers.
Your Legal Responsibilities
The safety of returning employees and customers is paramount and there are legal obligations relating to the health and safety of employees that employers must adhere to. Here are some of the key considerations for the retail and hospitality sectors...
Health and Safety at Work Act 1974
This act states that “it shall be the duty of every employer to ensure, so far as is reasonably practicable, the health, safety, and welfare at work of all his employees”. This includes employees' physical safety, as well as their mental wellbeing.
Management of Health and Safety at Work regulations 1999
These regulations require employers from all industries to conduct risk assessments to identify and control any health & safety risks of their employees and visitors to the premises.
The Regulatory Reform (Fire Safety) order 2005
Employers must provide adequate fire safety training to all employees to ensure reasonable steps are taken to reduce the risk from fire, including how to escape safely.
Consumer Rights Act 2015
This act sets certain standards that are expected for goods, services, or digital content. It gives customers a number of new rights and remedies if the products or services they buy fall short of the standards required.