Customer Service Training, Page 14 Reviews

Very useful course.

Course was a good 1st level introduction to achieving high standard of customer service practices within your business.

The training was informative and gave me some new information. Some of the videos are a little repetitive as used multiple times to emphasise different points. Otherwise, it was clear and understandable teaching in an easy to learn way.

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Most of the customer service section is fine in general terms, but only that, for example it's all very well saying 'shall I order one for you?', but what should we say when we know full well there aren't any anywhere and the supplier is useless and lies constantly about lead times/ delivery dates, and we can't get help from our head office because the answerphone seems to be permanently on whoever we ring, to the extent that we don't even know whether that person is even in work that day, and e-mails go unanswered for days or weeks if at all?

This could be improved by better interactive features. In addition the example scenarios could have been greater in number and acted out as scenes by actors, with questions posed during the scene with different outcomes depending on your selection.

HELPFUL, WELL EXPLAINED, GREAT FOR SOMEONE STARTING OUT IN CUSTOMER SERVICE.

It was very clear on what the training was about , just a little bit long - to sit and listen to

A good course if a little basic. The test could be made a little harder - some of the choices were a little 'silly' so made the correct answer very easy to pick.

quit a lot of long videos that are quite distracting when trying to listen to the advice .