Customer Service Training, Page 2 Reviews
We ask our users to rate and review our Customer Service Training course immediately after they've completed their training. Here's what people are saying...
Average score 4.8
1586 reviews
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The videos provided explains in very well depth each aspect required to know for customer service skills. However the course in itself is quite long and time consuming and could potentially be shortened in aspects to make it easier to complete.
A well rounded course covering the first encounter to dealing professionally with complaints
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Feel the course was aimed at people who are answering telephone complaint and not really for someone who works in a school kitchen
The course is not just aimed at consumer selling but also it can be used in other service industries.
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I found the course precise, informative and well presented.
It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.