Customer Service Training Reviews

I enjoyed the course, thought it was just the right length. I found the course instructive. A reminder to actively listen to enquiries or comments. To bear in mind that generally visitors want to share their experiences with you and need to believe their opinions matter.

The training covered some fundamental ways to deal with customers and tips to help the customer to get the best out of each encounter and for us as reps to deliver the best service.

This user gave this course a rating of 5/5 stars

Excellent summary of the essentials we need to provide a five star service to our customers

interesting and informative, gave clear advice and didnt expect people to be perfect but to make progress as they learn

Went in with a bit of a negative attitude but found that I learned a thing or two I can take with me into the future. I found the text summaries at the end of each video helpful for engaging with its core message. The length was about right. Much longer would have had diminishing benefits.

Great to learn new ideas, and re-fresh some old things you use in your day to day activities.