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Conflict Resolution Training
This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.
4.8/5 based on 1,322 course reviews
Learning outcomes
- Understand the different types of conflict and their consequences
- Learn strategies to prevent conflict
- Understand how to handle serious conflict
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1 Introduction to Conflict
- 2 Tips & Techniques
- 3 Handling Serious Conflict
SECTION 1
This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.
SECTION 2
This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved - including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!
SECTION 3
This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
Presented by
Chris MillerThe importance of Conflict Resolution Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 41 languages
All inclusive
Machine translated* content is included for free with all our popular courses.
It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.
Our most popular languages
- Italian
- German
- Romanian
- French
- Polish
- Lithuanian
Conflict Resolution Training certificate
Download and print
At the end of this Conflict Resolution Training course, users will be given a printable certificate.
In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,322 real user reviews
I found it really informative & helpful
Unlike some courses where I complete it but don't take too much Interest, I really found this one very interesting as it's something we have all experienced whether personally or professionally and I can resonate with the examples discussed and I like the solutions provided to deal with all types of conflict. I also like that you provided a transcript for each video, which made it easier to save it on a document and I like the downloadable tools that I will find useful in my own life. Thank you, it's a great course.
It’s good to get an insight into issues
Very informative
Very Good
All the information was very useful and beneficial. There were a lot of things that were important to know and understand.
First class
Great to learn New skill
Good training course
Useful course for a good relationship at work environment.
This is a good course.
I recommend the Conflict Resolution Training. It is the best training for work, providing excellent ways to work through conflict that can arise in the workplace .
good
It was a very good course. I have learnt much about how to resolve problems in the work place.
A little generic and lacking some detail
Whilst there were some good aspects to this course it was a little generic and in my view not cross correlated to wider issues such as Bullying and the Grievance process. ACAS was mentioned but no detail give in the course materials. I really wonder if any participant would feel more confident to use the ideas given. Some real videos which show the impact of different approaches would really enhance the course.
Why is this training important?
Business benefits
It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.
Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.
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