Conflict Resolution Training
This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.
1,466 course reviews
Differences in working hours or taking on bigger workload sizes are the biggest causes of conflict for almost 1 in 3 (32%) of UK workers
- Soft Skills
- 40 languages
- 25m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
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- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
- Understand the different types of conflict and their consequences
- Learn strategies to prevent conflict
- Understand how to handle serious conflict
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1Introduction to Conflict
- 2Tips & Techniques
- 3Handling Serious Conflict
Section 1
This section explains what conflict is, the different types, and the harmful consequences for individuals and organisations if it isn’t handled well. It also offers a few techniques that are very effective at preventing conflict from arising or escalating.
Section 2
This section goes into the key skills that are needed to resolve a conflict and reach a happy outcome for all involved – including emotional intelligence and logical thinking. It’s packed with useful communication tips and techniques!
Section 3
This short and sweet final section makes suggestions for an organisation's Conflict Resolution Strategy. It also provides you with six simple steps to approach, work through and resolve more complex or serious conflicts.
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry – anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation’s productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
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The importance of Conflict Resolution Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
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Conflict Resolution Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,466 real user reviews
4.8
out of 5
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Good test
This user gave this course a rating of 5/5 stars
I find the training educative, learning things about conflict resolution that are useful for all time.
The course has taught me issues and techniques about conflict resolution that I did not know exist. As a result I feel equipped to navigate any conflict situation with enough tact to be able to find a solution. Much obliged iHasco!
overall 5 stars, great entertaining sessions on conflict. Learning new things about conflict, that will help me in the future. I enjoyed doing the test once I understood the answers.
This user gave this course a rating of 5/5 stars
Conflict Resolution
This was a concise well organised short course. Precisely targeted to the point in hand for the learner to understand. Well done
A good overview of the techniques for resolving conflict
All the standard techniques for resolving conflit very well illustrated.
Very Useful Refresher
Communication very rarely works 100% as intended and this course demonstartes what we can do to try to improve this.
Informative, well-presented, short clips with a precise learning objective
I absolutely loved the course, generally topics like this tend to get a bit boring and repetitive but the content was presented in short clips and I felt I was attentive throughout without losing the track. The story – Socrates, was in particular the most interesting and thought provoking, the Triple-Filter technique discussed in the story can be applied in our social life too. I feel encouraged to adopt the overall approach and the practical tips from the course. Though I missed making notes during the course, I will always try and remember to take a little pause and think in any conflict arising situation. However, I felt the quiz at the end was too straightforward and did not require much thinking. I would love to do more courses like this in future especially in the soft skills area.
Easy to follow
This user gave this course a rating of 5/5 stars
Why is this training important?
Business benefits
It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.
Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.
