Support

To start a new training session follow these steps:

* Insert the programme CD-ROM into your CD-ROM drive.
* If you are running the programme on a Windows machine it may start automatically. If not then navigate to the CD-ROM drive and then run the appropriate .exe file or the .app file if you are using a Mac with OS X.
* Click on ‘Run New Session’ or ‘Run Programme from CD-ROM’.
* Complete the ‘Registration’ screen with the relevant details (this differs slightly between products) and enter the product activation code provided in this email in the field next to the ‘Padlock’ button.
* Click on the ‘Padlock’ button to continue and begin your training session. Make a note of the email address you used on the Registration screen as this is what you will use if you want to resume your training session later on.
* If you are using the ‘Fire Warden Training’ programme or the ‘Multi-User Programme / Network Licence’ versions of our training programmes then your results will be recorded when you exit so that you can resume your training session at a later date. Your results are also logged to the Reporting Suite if a web connection is present.

* From the Welcome screen click on ‘Run Existing Session’ or ‘Load Existing Session’.
* Enter the email address which you used on the Registration screen when you first started your training. If you are running the programme from CD-ROM you will need to re-enter the activation code in the field next to the ‘Padlock’ button (There is also a space on the back of the CD-ROM package to write your activation code for easy future reference).
* Click on the ‘Padlock’ button to continue your training session from where you left off. The main menu screen will denote which sections you have already completed.

Make sure you click the ‘log in’ button for existing users and not the ‘GO’ button for Guest access.

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We use SOAP based web service to ‘post’ & ‘get’ data. SOAP used http as its transport mechanism.

Each person needs to sign in with their own email and details. If staff do not have their own email make one up by using their name and your company email.

The ‘Risk Assessment’ is opened in a new browser window, make sure all ‘pop-up’ blockers are disabled. These can be re-enabled after you staff have completed their training session.

You will need to clear your browser’s cache history.
Use the link below and follow the instructions.

http://www.wikihow.com/Clear-Your-Browser’s-Cache

Each time your staff access their training after printing the certificate, it will be assumed that they wish to start a new training session. This will archive previous results.

To view archived results click on the ‘head & shoulders’ symbol next to the name. You will then be able to view all results.

Check that you are entering your activation code correctly and that you do not have Caps Lock on. This activation code is case sensitive with no spaces.
eg. FA-1020-VV-006
If you continue to have problems make sure your operating system is up to date. You may find the problem is local to your machine, if you have another machine available which you can use try the CD-ROM there to see if the problem persists.

Check that the unique URL for your training suite has been entered correctly. Copy and paste the URL from the welcome email you received from IHASCO.

In short, yes. When you choose to delete a result row from the Reporting Suite it’s only marked as deleted. To re-instate the result you need to log a new or updates result using the same email address as that associated with the result row and it will become visible again.

Your deleted results are included if you choose to download your results so you can review previously deleted results if you need to.

If for whatever reason you really need to ‘hard’ delete a result contact us and we can do this on your behalf.

The network license version of the ‘Fire Awareness in the Workplace’ software programmes do not have an uninstall programme.

However the network license is contained entirely within the directory which you opted to install it to, so you can simply delete the directory in full to remove the programme.

From any of the ‘Results’ screens on the Reporting Suite you can select to ‘Print’ the current view of results. This allows you the flexibility to ‘filter’ the results using the filter tool at the top of the screen, re-order the results as required and then print the view that you see in front of you at any moment in time. If you want to see the optional fields on your print out, make sure to toggle them open before you click ‘Print’

Note that you can use either the ‘Print Results’ button below the results tab or the inbuilt Browser print feature. Both give an identical result.

The Reporting Suite provides an option to download your users results to a CSV file which can then be imported into Microsoft Excel and manipulated in any number of ways.

Microsoft Excel has a built in ‘Chart Wizard’ which you can use to create a more graphical presentation of your users results data.

The CD-ROM training programmes should run without any issues on most recent Macs running OS X. The CD-ROM will not ‘auto-run’ so you will need to open it from the finder and then run the ‘.app’ file.

There is a known issue with the legacy ‘Fire Awareness in the Workplace’ CD-ROM whereby if your Operating System is set to use US style dates then the dates on which you completed sections of the CD-ROM are passed to the Reporting Suite in the incorrect format. In some cases this will mean that sections are still marked as completed but with the wrong date, in other cases it will mean that the sections are not marked as completed when they should be.

To resolve this issue simply ensure that the users in question have their Operating System correctly configured to use the UK rather than US date format.

To print certificates form the Reporting Suite you need the Adobe Flash plug-in installed. Click here to download the latest version.

You can ‘order or sort’ your results by clicking on any of the column titles to ‘re-sort’ the list in ascending or descending order by that column.