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Positive, helpful, informative
Positive reassurances in how to achieve good customer service.
Always something new to learn
I enjoyed the course. The delivery was very good and I thought the content was very informative. It reminded me that there is always something new to learn – no matter how experienced a person is.
Clear and concise learning program.
Much prefer this eLearning platform to the previous one we used, which consisted of endless text and clicking different sections for 'more info', as well as really irritating animated figures – I like that this one uses real people. Straightforward to use and information that's concise and far more easy to take in and remember. The option to go back and look at sections is great also.
Very helpful information
The course on customer service was informative, interesting and will certainly give me the tools to make sure my performance in work is exactly what is expected of me.
A good basic guide
A short course made longer by repetition. Some statics need emphasis. Overall an interesting course especially good for those lacking experience with interactions. Personally all the courses take much longer than stated.
The videos were a little bit long
This user gave this course a rating of 3/5 stars
interesting
I learned from it few tips and some experience
Informative
Informative and interesting
Ideal information
Important information to know when dealing with public
Customer service
Very good course. Informative.