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A Disagreement in the Advice
Early on when it said customers hold a stake in a business and there are internal and external customers, that is wrong. People who hold an interest in the business are 'stakeholders', customers are one of many stakeholders. A delivery driver is not a 'customer' they are a 'stakeholder'.
Clear and informative
This user gave this course a rating of 5/5 stars
Kooool TRAINING
This user gave this course a rating of 5/5 stars
good course to take
This user gave this course a rating of 5/5 stars
Very good
This user gave this course a rating of 5/5 stars
A basic customer service course
This is a basic introduction to customer service. Those who have a talent for it will find that they already naturally adhere to most of the advice. It's mostly common sense.
Excellent, informative & well presented
This user gave this course a rating of 5/5 stars
Good to brush up on personal skills
This user gave this course a rating of 5/5 stars
Very good
This user gave this course a rating of 5/5 stars
Difficult to see test
The test used very small size print this made it difficult to read.