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To the point, informative course
Well presented, easy to understand course, with additional reading material provided for many of the topics.
very good
This user gave this course a rating of 5/5 stars
Basic sound advice.
Simple, sound and basic advice for those new to Customer Service or those in need of a reminder on how to deliver service that delights the customer (even if it stems form an initial problem).
Easy to understand
Good – gained understanding of what customers require and how to deal with situations.
Good basic instruction throughout the co
Good knowledge obtained. Now feel more at ease when dealing with people.
Very good
This user gave this course a rating of 5/5 stars
very good
As with the other courses I have completed so far, this one is very clear and precise, well presented course.
Very helpful
This user gave this course a rating of 5/5 stars
Good to know how to deal with problems
Great course
Indepth
The course was indepth and enabled me to take ideas back to those in the room that haven't done the course, especially around the complaints part. One thing i would say would be that even though i clicked on one answer it doesn't allow you to change your answer straight away which impacts the way i get a full 100% because sometimes i may click it and then realise hmmm let me change that, without the system saying its right or wrong.