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Basic knowledge
This user gave this course a rating of 3/5 stars
Easy to follow, slides well presented
Useful information taking on board
This training course is very useful
This training course is very useful for the beginners . All the information will help a person who is attach with costumer service. The presentation was very simple and meaningful. Overall It’s a good training course.
Ok
This user gave this course a rating of 5/5 stars
Why star ratings?
Very basic
Succinct, personable and realistic
Pitched at the right level without being condescending. Key points were memorable because of succinct delivery method and recapping. Would recommend for any level.
Bit long winded
Overall good info but long winded introduction
it was interesting
This user gave this course a rating of 5/5 stars
Very informative
For someone who has 10 years in the service industry there were great advise that i never thought off or never new of!
very informative
A lot of customer service is good common sense, treat the customer how we would like to be treated