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Found this interesting.
This user gave this course a rating of 5/5 stars
Concise
The course was very concise and easy to follow, so I anticipate the key points sticking with me. I think it will be a valuable tool going forward, especially with the downloads, which I will be able to display around my work station.
Very informative.
This user gave this course a rating of 5/5 stars
Brilliant enjoyed the course
Very informative + organised + lead by a good group of people with excellent ideas required for customer service skills
Good video and questions
It was fun and good to learn!
Very explained
This user gave this course a rating of 4/5 stars
simple and straight to the point
simple and straight to the point in a relaxed session providing the points required to consider when putting customer service skills into action, with the odd funny answers thrown in to the test to make you smile
Easy to follow – welcome refresher
This user gave this course a rating of 5/5 stars
Very clear and concise. Repeats a bit
Clear, concise and relevant. Personally I would like a little on how to keep customer enquires short and concise without appearing rude. One chatty customer can block another customer's enquiry so a good service to one may lead to a bad service for someone else.
Good course .
Once Again , Discovered thing that I was unaware of in daily life.