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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 Communicating via Email
  2. 2 Writing an Effective Email
A screenshot from our Writing Effective Emails Training

In the opening section of this course, we run through the components you can expect to be included in the average email and also cover email ettiquette.


In the final section of this course, we cover the simple four-step process to writing an effective email.

About this course

Think of email communication as a circuit. First, someone needs to send information, and second; someone needs to receive, digest, and respond to the information - completing the circuit.

Whether communication is effective or not, is down to how the information is offered, and how it’s received. Which is why keeping your emails clear, concise and respectful is crucial in order for you to share your message effectively, which gives the recipient the chance to receive and respond just as effectively.

Whether an employee considers their emails to be effective or not, this course serves as both a great starting point to improve their skills, and a fantastic refresher for those who might have developed these skills further.

Download our free Soft Skills white paper to learn more about why soft skills are important, what they are, and to take our soft skills self-assessment.

The importance of Writing Effective Emails Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 41 languages

All inclusive

Machine translated* content is included for free with all our popular courses.

It covers LMS navigation, course transcripts and test questions. If you don't see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Writing Effective Emails Training certificate

Download and print

At the end of this Writing Effective Emails Training course, users will be given a printable certificate. 

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Writing Effective Emails Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Writing Effective Emails Training certificate

108 real user reviews

4.3 out of 5
Good , simple and viewable course

All courses here very helpful, viewable and well done. Best I've done earlier.

Short and informative

This user gave this course a rating of 5/5 stars

good to learn

nice and easy way to answer questions..

excellent package

Nice to go through a refresher on the writing of Emails correctly, we all slip into bad habits and need a gentle reminder of what is good business practice.


good information.

Easy to understand and thorough

This user gave this course a rating of 5/5 stars

Yes it was really interesting.

This user gave this course a rating of 5/5 stars

Good information

Useful information on writing and sending emails in a professional manner.

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