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The Consumer Rights Act is all about making sure products meet legal standards and knowing what customer rights are

  • Business Compliance
  • 40 languages
  • 30m

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Learning outcomes

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding digital content

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Covered in this course

Course contents

This training course is broken down into 4 sections

  1. 1
    Background
  2. 2
    Customer Rights Act
  3. 3
    Terms and Conditions
  4. 4
    Disputes

Section 1

This section looks at who the Consumer Rights Act applies to and who it doesn't. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.

Section 2

Here look at what constitutes 'digital content' and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the 'right to supply' and a retailer's legal responsibilities. We also consider the remedies if digital content fails to meet standards.

Section 3

This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the 'Fairness Test'. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.

Section 4

Customer complaints can usually be resolved directly. However, this is not always the case. If a complaint remains unresolved, a customer may want to take further action. This section looks at the route a customer may take, including 'Alternative Dispute Resolution'.

About this course

Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they’re unsatisfied with digital content they have purchased.

THIS course has been written for the RETAILER. It’s been created for anyone who sells any type of digital content to the public.

It clearly states a customer’s rights in the eyes of the law, and it provides practical guidance on how to deal with customer complaints. It also explains how retailers can make sure their digital content meets legal standards.

Anyone that sells digital content should have a thorough understanding of consumer rights. Our consumer rights for retailers course looks into The Consumer Rights Act 2015 in detail, as well as looking into terms & conditions and how to deal with customer disputes effectively.

Selling goods or services? Take a look at our Consumer Rights Training for Goods & Consumer Rights Training for Services.

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