Communication and Relationship Management (text-based)
Strong communication is at the heart of every successful customer relationship. When your team communicates clearly, listens actively and handles challenges with confidence, it builds trust, loyalty and long-term value for your entire business. This Communication and Relationship Management training course gives employees the practical skills they need to connect with customers, manage expectations and turn even difficult conversations into positive outcomes.
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Customer expectations are higher than ever, and poor communication can quickly damage relationships, reputation and retention.
- Business Compliance
- 40 languages
- 10m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
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Understand the importance of communication in customer success
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Know how to communicate clearly and listen actively
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Know how to adapt your communication style to suit different people and situations
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Know how to turn a negative customer experience into a positive one
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1Effective communication skills
- 2Building strong customer relationships
- 3Handling difficult conversations
About this course
This training course is designed to help teams strengthen working relationships through better communication. Explore how everyday interactions shape customer experiences and how the right approach can build trust, confidence and loyalty over time. The course focuses on practical, human skills that employees can apply immediately, whether they’re responding to queries, managing ongoing accounts or resolving issues.
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Available in 43 languages
All inclusive
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Communication and Relationship Management certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Communication and Relationship Management course concludes with a 5 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Communication and Relationship Management Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
Customer expectations are higher than ever, and poor communication can quickly damage relationships, reputation and retention. This training helps employees understand how to communicate with clarity, empathy and confidence, even under pressure. By developing active listening skills, adapting communication styles and learning how to manage challenging conversations, teams are better equipped to prevent misunderstandings and resolve issues before they escalate. For employers, this means stronger customer relationships, fewer complaints, improved satisfaction and a more consistent, professional experience across every touchpoint.
