Short format course
This course forms part of our inclusive short-format library, which includes a range Soft Skills, text-based and audio-based courses.
You can access our entire short-format library for free with any user-based plan.
Disciplinary & Grievance (text-based) Training
This course is designed to support both sides of the table, including those managing the process and those involved in it. Learners will understand how to handle disciplinary action, raise or respond to grievances, and conduct meetings that are calm, fair, and focused on resolution.
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A fair, transparent, and well-managed disciplinary or grievance process helps protect everyone involved.
- Human Resources
- 40 languages
- 20m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
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Know how to conduct an appropriate investigation, disciplinary and grievance procedure
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Understand how to correctly follow the appeals process
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Understand the rights of an employee during a disciplinary or grievance procedure
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Covered in this course
Course contents
This training course is broken down into 4 sections
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1Disciplinary and grievance overview
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2Disciplinary procedures
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3Grievance procedures
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4Appealing an outcome
About this course
No workplace is without its challenges. From misunderstandings to performance issues, even the most positive teams can sometimes face difficult moments. What matters most is how those are handled. This course helps managers and employees approach these situations with confidence, compassion, and fairness. It provides clear, practical guidance on how to manage workplace concerns in line with the Acas Code of Practice by making sure that every step of the process is consistent, respectful, and legally compliant.
This course gives learners a clear understanding of disciplinary and grievance procedures including why they exist, how to apply them fairly, and what the legal expectations are for both employers and employees.
The course walks through each stage of disciplinary action, from investigation and hearings to potential outcomes and record-keeping. It also explains how to manage grievances, whether informally or formally, and how to guide employees through appeals with clarity and professionalism.
By the end of the course, your team will understand their legal and ethical responsibilities, know how to follow fair procedures, and be able to create a workplace where issues are resolved with respect and transparency.
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The importance of Disciplinary & Grievance Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 43 languages
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Disciplinary & Grievance Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Disciplinary & Grievance Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Disciplinary & Grievance Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
When challenges arise at work, whether it’s a performance issue, a misunderstanding, or a breakdown in communication – how they’re handled can have a lasting impact on your people and your organisation. Getting it right matters.
It reassures employees that their voices are heard, and their concerns will be treated seriously, while giving employers a clear framework to make decisions that are consistent, respectful, and legally compliant. This not only builds trust but also supports a positive working culture where people feel safe, valued, and motivated to do their best.
Without the right knowledge, these processes can feel daunting, but with the right training, they become an opportunity to strengthen relationships, restore confidence, and encourage open communication. When managers understand the procedures set out in the Acas Code of Practice, they’re better equipped to respond calmly and fairly, even in difficult situations.
This course helps organisations create a culture of understanding and accountability. It empowers managers to act with empathy and integrity, allows employees to know their rights, and reduces the risk of costly disputes or tribunal claims. Most importantly, it supports the wellbeing of your team by ensuring that every issue is handled with care, consistency, and respect.
