Complaint Handling Training
No one enjoys dealing with complaints, but with the right approach, they can be turned into positive outcomes. This complaints handling training course is here to show you how.
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Complaints are never easy to hear, but they’re one of the most valuable tools for growth.
- Business Compliance
- 40 languages
- 30m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
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Understand what is considered a complaint
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Understand a person’s ‘right to complain’
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Understand the role of regulators
Your trial awaits!
Covered in this course
Course contents
This training course is broken down into 3 sections
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1Understanding complaints
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2Addressing complaints
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3Resolving complaints
About this course
Every business or organisation will face complaints at some point, what matters is how you deal with them. When handled well, they can strengthen relationships, improve services, and protect your organisation’s reputation. This course gives you the confidence and skills to handle complaints with professionalism, empathy, and clarity.
Start by learning what counts as a complaint and why they’re such an important part of improving services. From there, we’ll guide you through simple techniques to respond with confidence, stay calm under pressure, and make sure the person raising the complaint feels listened to and respected.
The course also gives practical tips on handling tricky situations, knowing when to pass things on, and keeping clear records. We’ll even show you how to reflect on complaints afterwards so you can take away something useful every time.
By the end, you’ll have the skills to turn even the most challenging complaints into opportunities for improvement.
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The importance of Complaint Handling
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 43 languages
All inclusive
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Your Complaint Handling Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Complaint Handling Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Complaint Handling Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
Compliance
Complaints are a normal part of working life, no matter what industry you’re in. If they’re not handled well, they can damage trust and seriously harm your organisation’s reputation. But when they are managed properly, complaints can actually help you build stronger relationships and spot areas for improvement – which there’s always room for!
This course is important because it shows you how to deal with complaints in a calm and professional way. You’ll learn how to stop small issues from escalating, how to demonstrate accountability, and how to show people that their concerns truly matter. By handling complaints effectively, you can increase customer or client loyalty, highlight problems before they grow, and create a more open and supportive workplace culture.
Most importantly, this training will give you the confidence to face complaints head-on, knowing that you have the tools to turn negative feedback into positive change.
