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Excellent
This module was well structured, informative, and easy to follow. The content was presented in a clear and engaging way, making complex topics easier to understand. The combination of practical examples and theoretical explanations helped reinforce learning and maintain interest throughout the course.
really interesting
This user gave this course a rating of 5/5 stars
Clear, practical advice
The advice provided should be common sense practice but unfortunately many people dealing with complaints become defensive and handle them inappropriately. All organisations should encourage employees to follow these simple steps.
Very nice
So good
Very good
Excellent beginners course, could have done with slightly more around letting the complainant know that you have understood by repeating key points and summarising how you can assist, checking with the complainant that they concur and then agreeing the next step.