Consumer Rights for Retailers - GOODS

This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products. It explains what customers' rights are from the perspective of the RETAILER.

Key Features & Benefits of this Course

  • Complete this course in under 40 minutes
  • Understand your customers’ rights
  • Ensure your products or services meet legal standards
  • End of course test and printable certificate
  • Free trial, online demo and bulk discounts available

Consumer Rights for Retailers - GOODS Course Contents

1. Background

In this section we take a quick look at basic definitions used in the Consumer Rights Act and who and what the Act applies to. 

2. The Consumer Rights Act

This section looks at the Consumer Rights Act regarding goods. It explains the standards which must be met by your products and what you must do if a customer complains about them. It includes a very useful step-by-step guide to the process of handling complaints.

3. Terms and Conditions

This section covers fair wording. It looks at terms and conditions, notices and contracts. It talks about grey listed terms and blacklisted terms. A downloadable pdf explains what shouldn’t be said and what can’t be said. Use of any of these terms is likely to be challenged!

4. Disputes

Usually if a customer complains about a product they’ve bought it can be resolved directly with them, face-to-face. However, sometimes this does NOT resolve the problem. We look at what happens next, including using Alternative Dispute Resolution instead of going to court.

 Test & Certificate

This Consumer Rights for Retailers - GOODS course concludes with a 20 question multiple choice test with printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training, and are designed to reinforce learning and ensure maximum user engagement throughout. As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to re-print certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

 The Consumer Rights Act 2015

The Consumer Rights Act sets certain standards that are expected for goods, services or digital content.

It gives customers a number of new rights and remedies if the products or services they buy fall short of the standards required.

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