Key Features & Benefits of this Course
- Complete this course in under 40 minutes
- CPD approved
- Understand your customers’ rights
- Ensure your products or services meet legal standards
- End of course test and printable certificate
- Free trial, online demo and bulk discounts available
- Contact us to find out more about condensed versions and different languages
Consumer Rights Training for Retailers - GOODS Course Contents
In this section we take a quick look at basic definitions used in the Consumer Rights Act and who and what the Act applies to.
2. The Consumer Rights Act
This section looks at the Consumer Rights Act regarding goods. It explains the standards which must be met by your products and what you must do if a customer complains about them. It includes a very useful step-by-step guide to the process of handling complaints.
3. Terms and Conditions
This section covers fair wording. It looks at terms and conditions, notices and contracts. It talks about grey listed terms and blacklisted terms. A downloadable pdf explains what shouldn’t be said and what can’t be said. Use of any of these terms is likely to be challenged!
Usually if a customer complains about a product they’ve bought it can be resolved directly with them, face-to-face. However, sometimes this does NOT resolve the problem. We look at what happens next, including using Alternative Dispute Resolution instead of going to court.
Test & Certificate
This Consumer Rights Training for Retailers - GOODS course concludes with a 20 question multiple choice test with printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training, and are designed to reinforce learning and ensure maximum user engagement throughout. As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to re-print certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
Legislation relating to consumer rights
The Consumer Rights Act 2015
The Consumer Rights Act sets certain standards that are expected for goods, services or digital content.
It gives customers a number of new rights and remedies if the products or services they buy fall short of the standards required.
Anyone selling goods, services or digital content should have a thorough understanding of The Consumer Rights Act.
Goods to be of satisfactory quality
(1) Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
(2) The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—
(a) any description of the goods,
(b) the price or other consideration for the goods (if relevant), and
(c) all the other relevant circumstances (see subsection (5)).
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