Consumer Rights for Retailers - DIGITAL

This Consumer Rights for Retailers training course offers practical guidance for people who sell DIGITAL CONTENT. It explains consumer law, customer rights, and the legal standards required.

Key Features & Benefits of this Course

  • Complete the course in 35 minutes
  • Provides certificates and stores user results
  • FREE trial available

Consumer Rights for Retailers - DIGITAL Course Contents

1. Background

This section looks at who the Consumer Rights Act applies to and who it doesn't. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.

2. Customer Rights Act

Here look at what constitutes 'digital content' and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the 'right to supply' and a retailer's legal responsibilities. We also consider the remedies if digital content fails to meet standards.

3. Terms and Conditions

This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the 'Fairness Test'. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.

4. Disputes

Customer complaints can usually be resolved directly. However, this is not always the case. If a complaint remains unresolved, a customer may want to take further action. This section looks at the route a customer may take, including 'Alternative Dispute Resolution'.

 Test & Certificate

This Consumer Rights for Retailers - DIGITAL course concludes with a 20 question multiple choice test with printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training, and are designed to reinforce learning and ensure maximum user engagement throughout. As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to re-print certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.


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