Key Features & Benefits of this Course
- Complete the course in 35 minutes
- CPD approved
- Gain a clear understanding of yours and your customer's rights
- Provides certificates and stores user results
- FREE trial available
- Contact us to find out more about condensed versions and different languages
Consumer Rights Training for Retailers - DIGITAL CONTENT Course Contents
This section looks at who the Consumer Rights Act applies to and who it doesn't. It also highlights the need for identity and address to be clearly displayed on key business documents AND online.
2. Customer Rights Act
Here look at what constitutes 'digital content' and the legal standards that must be met for physical and non-physical digital content. We discuss liability, the 'right to supply' and a retailer's legal responsibilities. We also consider the remedies if digital content fails to meet standards.
3. Terms and Conditions
This section looks at Terms and Conditions, and the legal requirements for written and verbal contracts and conditions. We discuss breach of contract, unfair wording, and the 'Fairness Test'. We explain Blacklisted and Grey Listed contract terms, and the differences between the two.
Customer complaints can usually be resolved directly. However, this is not always the case. If a complaint remains unresolved, a customer may want to take further action. This section looks at the route a customer may take, including 'Alternative Dispute Resolution'.
Test & Certificate
This Consumer Rights Training for Retailers - DIGITAL CONTENT course concludes with a 20 question multiple choice test with printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training, and are designed to reinforce learning and ensure maximum user engagement throughout. As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to re-print certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
Legislation relating to consumer rights
Consumer Rights Act 2015
In October 2015 Consumer law was subject to some big changes as the Consumer Rights Act came into force. The changes included:
- What to do when goods are faulty
- What happens when there are unfair terms in a contract
- More flexibility for enforcers to respond to breaches in law
- Digital Content - What happens when it's faulty? Consumers now have the right to replacements or repair
- Changes to how services should be match up to what was agreed between the consumer and the seller
Digital content to be of satisfactory quality
(1) Every contract to supply digital content is to be treated as including a term that the quality of the digital content is satisfactory.
(2) The quality of digital content is satisfactory if it meets the standard that a reasonable person would consider satisfactory, taking account of—
(a) any description of the digital content,
(b) the price mentioned in section 33(1) or (2)(b) (if relevant), and
(c) all the other relevant circumstances (see subsection (5)).
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