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Appropriate and informative.
Good to revisit to confirm appropriate skills to make our job more effective and professional .
Well-curated course
The course was detailed and meticulously created to help even beginners with the nuances of customer service. Some useful techniques like 10-10 rule, advise on dealing with violent customers and the step-by-step process of handling a furious or unsatisfied customer stood out for me, as they were rationally explained, instead of just succumbing to the irrational demands of the customer. Some tips for elevating the overall customer experience have been provided which would help us deal better with clients for a smooth handling of the onboarding or service providing processes.
Well presented in bite size sections
Well presented,small easy to understand sections with good advice and makes you realise we can always improve and should never stop learning.
Good
It helps in with how I interact with any customer everyday. It also builds my self confidence in dealing with customers.
Good course, very informative
Good course very informative and I picked up on a few things I didn’t know .
Informative
This user gave this course a rating of 5/5 stars
Precise learning on how to deal guest
Teaches us on how to deal,handle and communicate guest specially with complaints.Also teaches us the techniques or methods use on how to have a good customer service.First and last impression also helps excellent customer service.
Very informative
This user gave this course a rating of 5/5 stars
Very good and thorough
Covered everything. Good general rules for life really
Great information and easy to follow
This user gave this course a rating of 5/5 stars