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Helps my knowledge of customer thinking
The session gives you plenty of Intel to what customer expects from you.
Easy to follow and good instructions
Good course, very informative and easy to follow. Good amount of questions in the test and covering all aspects of the customer service environment.
Easy to follow good instrucgtions
This user gave this course a rating of 5/5 stars
Really good course
Really good course and one that was ideal for my role as a Customer Service Representative with Fife College
COVERED THE BASICS GOOD COURSE
good consise course – to the point , nice refresher .
Very well presented
Firstly I would thank you for your prompt response to my requesting this training. Having worked in a customer service based role I was very familiar with the training and what is expected, but it was good to revise the procedures. It was very well presented and informative.
A good refresher
Was familiar with this topic but course was an excellent and welcome refresher.
I thought this course was excellent.
I enjoyed the course and found it very comprehensive. One thing that could be improved was to synchronise the speaker's words with the audio. He was ahead of the script which made it difficult to watch. Otherwise I thought it was great. I have delivered Customer Service training myself over a half-day session and found your course was very effective in just 35 minutes. Thank you.
Good Course Content
Good Course content, but test seemed to easy.
Informative
This user gave this course a rating of 5/5 stars