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Nice and easy to follow
Over all this was a nice course. It was a good way to raise awareness of the importance of customer service and a reminder not to take complaints personally but to offer a solution. Thank you.
found this useful and clear
This user gave this course a rating of 5/5 stars
good
This user gave this course a rating of 5/5 stars
Basic and at times quite patronising
This user gave this course a rating of 3/5 stars
Very good
Some really useful tips and information on this course.
intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
Helpful, informative
A good , step by step training course, informative, easy to remember, simple to follow and helpful key points and summary. multiple choice testing an advantage
Intresting
This user gave this course a rating of 5/5 stars
Well balanced course to give the basics
Course enough to give the basics for dealing with customers, length of course reflected the level of information obtained well.