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Excellent course
Direct and easy to use – meet the aims of the course very well
Excellent course
A very good course for letting people understand conflict better.
Simple. Clear. Memorable
This training is useful for personal and professional growth. The tips given are clear, logical and easy to remember. Enjoyed the training immensely.
It is very convenient and well delivered
I learnt about the importance of using emotional intellegence to manage conflict. – thinking about feelings of the other person before acting, is it worth it? – Emotional factors – triggers, reactions and feelings logical factors – consider – what has happened, who is affected, and taking practical steps Communication being the key to conflic resolution – good communication can resolve conflict, using active listening. Conflict reduces productivity and quality of work – using the relevant steps to resolve conflict – identifying the problem – understanding the issue – Brainstorming – make a list of the problem – Agreeing on a solution – Write down the agreement – Review the progress – Monitoring the progress.
great right amount of e learning module
Right amount of content
Was ok
The course was fine
very informative
This user gave this course a rating of 5/5 stars
It was alright
This user gave this course a rating of 5/5 stars
Helpful and informative
A really great course very helpful .
It was an ok experience a bit too long i
This user gave this course a rating of 5/5 stars