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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 Duty of Care
  2. 2 If things go wrong
Man receiving care - Duty of Care Awareness Training
Section 1 of Duty of Care

Within the care industry it’s not just the people you care for, but also the people you work with – your colleagues - and anyone else who may be affected by something you do or don’t do. In this section we’ll be looking at your duty of care obligations, agreed ways of working, the Mental Capacity Act and building a relationship of trust.

Section 2 of Duty of Care

It’s essential that everyone follows the standards from the code of conduct. By doing so the people who use health and social care services, the public and others are protected from harm. And all carers must aim to provide high-quality care to the best of their ability, but even with the best planning and the best will in the world, things can still go wrong...

About this course

Our Duty of Care Awareness Training explains the need to promote wellbeing and make sure that people in Care are kept safe for harm, abuse and injury.

The duty of care is a legal requirement and comes with the job role for any Care worker. It is part of the code of conduct for healthcare support workers and adult social care workers in England and applies as soon as someone receives treatment or care. Employees also have a duty of care to other workers. 

Standard 3 of the Care Certificate - Duty of Care - requires staff to:

  • Understand how a duty of care contributes to a safe practice
  • Understand what support is available to address issues regarding the duty of care
  • Deal with comments or complaints
  • Deal with incidents, near misses or errors
  • How to deal with difficult situations and confrontations

This course works alongside our 14 other awareness courses that make up the Care Certificate

You can access our free worksheet that has been designed to accompany our online Duty of Care Awareness Training course. In each section, there is a box for you to
tick when you have watched the relevant slide in our course. You can also take notes that will help you during your practical assessment at work.

This course equips learners with the knowledge that's required to be put into practice in the workplace, whereby they can do the 'practical' part of their training, followed by having the Care Certificate supplied to them by their management as they meet the required standards. These courses provide part of training but practical training is still required to obtain the care certificate.

Michelle Livings, a presenter of Duty of Care Awareness Training

Presented by

Michelle Livings

The importance of Duty of Care Awareness Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 41 languages

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  • Italian
  • German
  • Romanian
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  • Polish
  • Lithuanian

Duty of Care Training certificate

Download and print

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Duty of Care Awareness Training course concludes with a 15 question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Duty of Care Awareness Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Duty of Care Certificate

148 real user reviews

4.9 out of 5



This user gave this course a rating of 5/5 stars

Very excellent learning

The learning has broaden my knowledge about equality and diversity and has thought me new things i didn't know before. Very excellent explanation.



Very informative

This user gave this course a rating of 5/5 stars

Well explained


Really good

Very good knowledge to gain

Thank you it was very helpful.

This user gave this course a rating of 4/5 stars

Why is duty of care important in healthcare?


It's important that you comply with the law and know the ways in which it affects you and the way you work.

Duty of Care Training is one of the 15 standards that are in the Care Certificate. The Care Certificate is an agreed set of standards that set out what is expected of the job roles in the health and social care sector. It forms part of an induction programme that should be covered if you are 'new to care'. Our courses are used as an educational tool to help provide an understanding and awareness of each standard. Learn more about our Care Certificate e-learning package here.

The Care Certificate was developed by Skills for Care, Health Education England and Skills for Health. 

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Frequently asked questions

In tort law, a duty of care is a legal obligation which is imposed on an individual requiring adherence to a standard of reasonable care while performing any acts that could foreseeably harm others. It is the first element that must be established to proceed with an action of negligence.
It is the care worker’s responsibility to provide a duty of care to protect all individuals under their care from harm and maintain a standard of care that meets all legal requirements. The duty of care forms part of the code of conduct for anybody who is a qualified care or support worker, and therefore, must have sufficient knowledge, experience and qualifications to fulfil all legal responsibilities required of the role.
As outlined in the Care Certificate Handbook, the duty of care includes reporting any concerns about wellbeing which may affect the ability to perform functions of the job, or any safeguarding issues concerning an individual.