Renewals and Upselling (text-based)
Ready to keep your customers coming back for more? Renewals and upselling shouldn’t feel awkward or sales-heavy; when done well, they’re simply a natural extension of great customer success. This Renewals and Upselling training course helps customer-facing teams approach these conversations with confidence, care and clarity, turning long-term relationships into shared growth opportunities.
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Renewals and upsells are critical touchpoints that can strengthen or strain relationships.
- Business Compliance
- 40 languages
- 10m
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Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
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Understand the importance of regular check-ins and reviews
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Know how to upsell
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Know how to handle renewals with care
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Be able to constructively handle objections
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Be able to measure success in a way that goes beyond revenue
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1Understanding customer needs and goals
- 2Strategies for successful renewals
- 3Upselling and cross-selling techniques
About this course
This course is designed to help employees handle renewals and growth conversations in a way that feels supportive, thoughtful and customer-focused. Learners explore how regular check-ins, goal alignment and trust-building create the foundation for successful renewals and well-timed upsells. Give your teams the practical tools they can apply straight away to strengthen relationships, increase retention and support sustainable growth.
Available in 43 languages
All inclusive
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Renewals and Upselling certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Renewals and Upselling course concludes with a 5 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Renewals and Upselling Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
Renewals and upselling are critical moments in the customer journey, but they’re often where relationships can feel strained if handled poorly. When these conversations are rushed, overly sales-driven or poorly timed, customers may feel pressured rather than supported, increasing the risk of churn and missed opportunities.
This training helps employees reframe renewals and upselling as part of ongoing customer success, not one-off transactions. Learners develop the confidence to hold regular, value-led conversations that focus on customer goals, progress and outcomes. By understanding how to align offerings with changing needs, teams can introduce renewals and upsells naturally and at the right moment.
The course also equips employees to handle objections calmly and constructively, making sure that concerns are addressed without damaging trust. By learning how to measure success beyond revenue alone, organisations can build longer-lasting relationships, improve retention, and create growth that feels beneficial on both sides. The result is a more consistent, professional customer experience where renewals and upselling feel like a logical next step, not a hard sell.
